Senior Administrator Salesforce Platform

Emerson Process Management Manufacturing (M) Sdn Bhd; Bayan Lepas; On-site; MYR 180,000 - 240,000; Full time

Job summary

Emerson Process Management Manufacturing (M) Sdn Bhd is seeking a seasoned Salesforce Administrator to lead platform governance, security, and data quality for a globally distributed user base. You will drive CRM transformations, coordinate releases, and partner with Cybersecurity, Privacy, Compliance, and Audit teams to ensure robust governance.

You will develop user guides, training materials, and enablement workshops, while serving as a trusted advisor to stakeholders across Business Groups.

Qualifications

• Minimum of 5 years of Salesforce administration experience in a complex global enterprise.
• Experience supporting enterprise CRM transformation programs and managed service or implementation partners.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.

Responsibilities

• Platform administration and governance: manage access, security, sharing, automation, and configurations.
• Security, operations, and release management: govern security models, certifications, and deployments.
• User support, data quality, and governance: create guides, reports, dashboards, and ensure data quality.

Skills

Salesforce administration

Stakeholder management

Communication

Governance

Education

Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or related discipline

Tools

Data Cloud

Agentforce

Manufacturing Cloud

Experience Cloud

Job description

Emerson Process Management Manufacturing (M) Sdn Bhd 4.0 View all jobs

In This Role, Your Responsibilities Will Be:

Platform administration and governance

• Administer user access, permission sets, role hierarchy, sharing configurations, queues, public groups, and security controls
• Configure objects, fields, record types, page layouts, Lightning applications, validation rules, Flow automation, approvals, case management, and business workflows
• Recommend scalable, configuration-first solutions aligned with Salesforce best practices and Northstar architectural standards
• Maintain configuration inventories, process guides, platform documentation, and administration standards

Security, operations, and release management

• Administer least-privilege, role-based security models and support segregation-of-duty requirements
• Partner with Cybersecurity, Privacy, Compliance, and Audit teams on governance reviews, access certifications, and regulatory requirements
• Coordinate releases, deployments, environment refreshes, seasonal release assessments, and production-readiness activities
• Monitor platform health, performance, adoption, controls, and system stability while managing operational risk

User support, data quality, and innovation

• Serve as a Salesforce subject matter expert and trusted advisor to stakeholders across Business Groups and World Areas
• Develop user guides, knowledge articles, training materials, onboarding activities, office hours, and enablement workshops
• Partner with Data Governance and Master Data Management teams to improve customer, account, contact, partner, and opportunity data quality
• Develop reports, dashboards, scorecards, and metrics for adoption, utilization, data quality, and business performance
• Support Data Cloud and Agentforce administration, identity resolution, governance controls, responsible AI practices, and operational monitoring

Who You Are:

You are a proactive, customer-focused Salesforce professional who combines hands-on expertise with business acumen and operational discipline. You are recognized as a trusted partner, collaborative problem solver, and advocate for secure, scalable platform practices that improve adoption and business outcomes.

For This Role, You Will Need:

• Salesforce platform administration, configuration, security, sharing, data management, reporting, and environment management
• Flow Builder, declarative automation, validation rules, approval processes, and deployment coordination
• Salesforce governance, release management, operational support, and enterprise integration concepts
• Foundational knowledge of Data Cloud, Agentforce, identity management, and data quality controls
• Minimum of 5 years of Salesforce administration experience, including support for a complex global enterprise and large-scale user community
• Experience supporting enterprise CRM transformation programs and managed service or implementation partners
• Excellent communication, stakeholder management, and cross-functional collaboration skills
• Ability to support a globally distributed user base and balance responsiveness with governance

Preferred Qualifications That Set You Apart:

• Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or a related discipline
• Experience supporting a Salesforce Center of Excellence operating model
• Experience with Data Cloud, Agentforce, Manufacturing Cloud, and Experience Cloud
• Industrial manufacturing, B2B, MDM, CDM, data stewardship, or enterprise data governance experience
• Preferred certifications include Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, AI Associate, Agentforce Specialist, and Data Cloud Consultant

Our Culture & Commitment to You:

At Emerson, we are committed to fostering a culture where every employee is valued, respected, and empowered to contribute their best work. We recognize the importance of collaboration, innovation, and continuous improvement in driving business success. We strive to create an inclusive workplace that supports professional growth, encourages diverse perspectives, and enables meaningful career development across our global organization.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail] .

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail]

Why Emerson?

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [e-mail]

Why Emerson?

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!