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A leading beauty omnichannel distribution platform is seeking a Senior O2C Specialist in Kuala Lumpur. This role involves managing end-to-end O2C processes, ensuring operational excellence, and supporting financial goals. The candidate should have a relevant degree and 4-5 years of related experience, preferably in the beauty or retail industry. Strong communication skills, attention to detail, and proficiency in SAP and Excel are essential.
LLUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.
Why Join Us?
At LUXASIA, we believe there is beauty within every talent – that is you.
We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.
With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?
Position Purpose:
The Senior O2C Specialist is responsible for managing and overseeing the end-to-end O2C processes, ensuring operational excellence, compliance, and the timely delivery of accurate results. This role provides leadership within the O2C team by guiding junior specialists, resolving complex issues, and driving continuous process improvements. The Senior O2C Specialist plays a critical role in maintaining strong customer relationships and supporting organizational financial goals.
What we want you to do...
Perform and manage cash application activities, ensuring accurate validation, matching, and application of receipts to invoices.
Resolve escalated discrepancies and reconciliation issues efficiently.
Track and monitor receipts to ensure they comply with payment agreement terms.
Customer receipting, including handling of local tax requirements
Perform eCommerce platform reconciliation to ensure accurate matching between sales and payments received.
Clear receipting for payments collected from eCommerce marketplaces
Liaise with the eCommerce operations team to investigate and resolve any payment variances or discrepancies. Follow up on unallocated or short payments and ensure timely resolution.
Monitor and analyse AR aging to identify overdue balances and potential collection issues. Prepare and update AR aging reports regularly for internal review and management reporting.
Perform daily sales and outlet reconciliations, ensuring accuracy across system and customer records.
Conduct reconciliation for outlets to ensure accuracy.
Analyse variances and collaborate with local and cross-functional teams to resolve discrepancies.
Ensure timely billing to meet payment cycle deadlines.
Issue invoices as required. Review and oversee the issuance of invoices, addressing escalated billing queries and concerns.
Identify and implement process enhancements to improve the efficiency and accuracy of O2C operations.
Ensure compliance with company policies, financial regulations, and audit requirements.
Participate in special projects, process optimization initiatives, and system upgrades.
Provide comprehensive support during month-end close processes, ensuring all deliverables are completed on time.
Mentor and guide junior O2C specialists, fostering a collaborative and supportive team environment.
Collaborate with cross-functional teams such as Finance, AR, and Operations to resolve issues and drive improvements.
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We promise to offer you:
Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?
If so, you are the one we are looking for. JOIN US and let’s grow together.
To explore other careers opportunities, visit our careers page @https://www.luxasia.com/careers/
If you have a question for us, please drop us an emailhere.
We regret to inform you that only shortlisted candidates will be contacted. Thank you.
Recruitment Privacy Notice
By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/]and consent to the LUXASIA group collecting, processing and disclosing your personal datafor purposes specified in the notice.
Note to staffing agencies
Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.