Security Team Manager

DELTA FORCE SECURITY SERVICES & CONSULTANCY SDN BHD; Kulai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading security services company is seeking a Security Team Manager to handle the physical security operations and manage client services. The ideal candidate will have a degree and over 4 years of experience in the security industry. Responsibilities include staff recruitment, service quality evaluation, and maintaining operational effectiveness. The position offers opportunities for growth and development in a dynamic environment.

Qualifications

• Must have 4+ years in security industry or business management.
• Possess strong leadership and planning skills.
• Ability to maintain professionalism under pressure.

Responsibilities

• Manage physical security operations and provide improvements.
• Ensure high-quality customer service delivery.
• Recruit, train, and develop security staff.

Skills

Customer service orientation

Staff supervision

Security operations management

Problem-solving

Communication skills

Education

Degree in relevant field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Position: Security Team Manager

Reports To: Securitas Regional Security Manager (RSM)

Location : Multiple Sites (Kempas/Kulai/Gelang Patah)

SUMMARY:

Manages the security services and related operations provided to the Data Center Location: including client service and problem resolution, service enhancement, operational effectiveness, preparation of post orders, audit compliance, staffing, scheduling, supervision and training.

ESSENTIAL FUNCTIONS:

1.Manages the physical security operations at Data Center and constantly evaluates the security operations and provides recommendations for improvement.

2.Ensures the delivery of high-quality customer service; evaluates service quality and initiates any necessary correction action in a timely manner.

3.Develops, facilitates and delivers Quarterly Business Reviews for Data Center Site.

4.Oversees and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff to ensure all positions are properly staffed; acts to ensure that each staff member is treated with dignity and respect; plans, assigns and directs work; coach’s employees and carries out disciplinary actions in accordance with current policy.

5.Implements key performance indicators (KPI), tracking tools, scorecards and reporting methods in cooperation with the Regional Security Manager to enhance security team effectiveness and performance.

6.Meets regularly with Client and Delta Force management representatives for account reviews; addresses any actual or potential problems; support security planning; assessments and surveys; coordinates review and update of post orders.

7.Provides input to company initiatives; promptly assists in resolution of legal, financial, human resources and administrative issues.

8.Consistently maintains the documentation and follows standardized procedures to successfully complete unannounced audits.Reviews all event reports and ensures timely notification to appropriate levels.

9.Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed.Additional duties may be assigned, and functions may be modified, according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

MINIMUM QUALIFICATIONS AT ENTRY:

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

MINIMUM HIRING STANDARDS:

• Must be at least 18 years of age.
• Must have a reliable means of communication (i.e., pager or phone).
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in Malaysia.
• Must have the ability to speak, read, and write English.
• Must have a Degree.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation.

EDUCATION/EXPERIENCE:

Degree and 4 or more years of years of responsible experience in the security industry and/or business management or equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

COMPETENCIES (as demonstrated through experience, training, and/or testing):

• Must be able to meet and continue to meet any applicable country and municipal licensing requirements for Security Officers.
• Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned accounts.
• Knowledge of security operations and procedures.
• Knowledge of operations for a 24x7 monitoring center.
• Knowledge of supervisory practices and procedures.
• Skill in staff supervision, including assigning work and providing training and discipline.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls,
• Ability to track and maintain schedule assignments.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Knowledge of business operations management and human resource administration.
• Good working knowledge of Microsoft Outlook, Word and Excel are mandatory.
• Ability to synthesize business/financial data and develop recommendations.
• Planning, organizing and leadership skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at various social levels and cross diverse cultures.
• Ability to be an effective leader and member of projects teams.
• Ability to take initiative and achieve results within constraints of standard operating procedures.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.
• Ability to synthesize and arrive at logical conclusions with input derived from multiple sources.
• Ability to determine course of action based upon detailed written instructions.
• Possess ability and demonstrate comfort level in working with state-of-the-art communication technologies such as Radio Over Internet Protocol (ROIP) Instant Messenger (IM) and text messaging.

WORKING CONDITIONS (Physical/Mental Demands):

Requires the physical and mental capacity to perform effectively for all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Will be required to take escalation and manage site related incident any time.
• Required ability to handle multiple tasks concurrently.
• Computer usage which may include prolonged periods of data entry.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• May be required to use vehicle in the performance of duties.
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.
• Might be required to attend late night calls at least once per week.
• Must be available for domestic and international travel approximately 10% of the time.