Security Supervisor - Team Leader

Hilton; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Hilton in Malaysia is seeking a Security Supervisor/Team Leader to oversee daily security operations and lead a team of security officers. You will maintain safety standards, respond to emergencies, and ensure guest and staff security across the property.

Key responsibilities include conducting patrols, coordinating incident responses, training and scheduling security staff, investigating incidents, and enforcing access control and safety protocols in line with hotel standards.

Qualifications

• Proven experience in a security supervisory or leadership role, preferably in hospitality.
• Strong leadership and team management skills.
• In-depth knowledge of security operations and emergency protocols.
• Ability to remain calm and effective under pressure.
• Excellent communication and collaboration skills.
• Proficiency in English; additional languages are a plus.
• Certifications in First Aid, CPR, and security operations preferred.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions.
• Support emergency responses: Coordinate responses to incidents such as fires, medical emergencies, and security threats.
• Supervise and develop the team: Train, schedule, and supervise Security Guards/Officers, providing guidance and support to ensure high performance.
• Investigate incidents: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents.
• Promote workplace safety: Encourage adherence to safety protocols and best practices among team members.
• Provide security back up: Step in to fulfill security officer responsibilities as required.
• Guest & Staff Safety: Enforce safety measures, manage access control, and handle guest concerns discreetly and professionally.
• Compliance & Risk Management: Conduct audits, ensure regulatory compliance, and update security policies to address emerging risks.

Skills

Security leadership

Team management

Security operations

Emergency protocols

Communication

English proficiency

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You will be responsible for overseeing the daily operations of the hotel's security team, leading and managing a team of security officers, ensuring they perform their duties effectively, maintain security standards, and respond to emergencies. As a Security Supervisor / Team Leader, and facilities - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day:

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Support emergency responses: Coordinate responses to incidents such as fires, medical emergencies, and security threats
• Supervise and develop the team: Train, schedule, and supervise Security Guards/Officers, providing guidance and support to ensure high performance
• Investigate incidents: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Promote workplace safety: Encourage adherence to safety protocols and best practices among team members
• Provide security back up: Step in to fulfill security officer responsibilities as required
• Guest & Staff Safety: Enforce safety measures, manage access control, and handle guest concerns discreetly and professionally.
• Compliance & Risk Management: Conduct audits, ensure regulatory compliance, and update security policies to address emerging risks.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Proven experience in a security supervisory or leadership role, preferably in hospitality
• Strong leadership and team management skills
• In-depth knowledge of security operations and emergency protocols
• Ability to remain calm and effective under pressure
• Excellent communication and collaboration skills
• Proficiency in English; additional languages are a plus
• Certifications in First Aid, CPR, and security operations preferred
• Flexibility to work nights, weekends, and holidays

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.