Security Engineer (Networking)

Accenture; Petaling Jaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

Accenture is seeking an IT Engineer in Malaysia to configure, maintain, and support Cisco routers, switches, SD-WAN, ISE, and security platforms. You will manage incident resolution, perform proactive maintenance, and contribute to automation efforts within a managed services environment.

The role requires hands-on experience with Cisco enterprise networking, Palo Alto security, Riverbed SteelHead, Opengear, and monitoring tools like LogicMonitor.

Qualifications

• Bachelor's degree in IT/Networking or related field.
• 3+ years in IT engineering, network or security operations.
• Hands-on experience with Cisco enterprise networking, SD-WAN, ISE, Palo Alto security platforms.

Responsibilities

• Configure, maintain, and support Cisco routers, Catalyst switches, SD-WAN, ISE, Wireless LAN Controllers (WLC), and ThousandEyes.
• Administer Cisco SD-WAN environments including vManage, templates, policies, and troubleshooting.
• Configure and maintain Palo Alto Networks NGFWs, Panorama, Prisma Access, and GlobalProtect; review policies and IDS/IPS tuning.
• Manage and troubleshoot enterprise routing: BGP, OSPF, IPsec VPNs; Riverbed SteelHead WAN optimisation.
• Monitor with LogicMonitor and other tools; investigate alerts and improve coverage.
• Handle incidents, service requests, escalations, and complex issues across network and security platforms.

Skills

Cisco networking

Palo Alto

Riverbed SteelHead

LogicMonitor

ITIL practices

Education

Bachelor's degree in IT/Networking

Tools

Cisco IOS

Palo Alto Panorama

Riverbed SteelHead

Opengear

Job description

#LI-GM

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

• Configure, maintain, and support Cisco routers, Catalyst switches, Catalyst Center, Software-Defined Access, Identity Services Engine (ISE), Wireless LAN Controllers (WLC), and ThousandEyes.
• Administer Cisco SD-WAN environments, including vManage, templates, policies, WAN connectivity, and troubleshooting.
• Configure and maintain Palo Alto Networks Next-Generation Firewalls (NGFW), Panorama, Prisma Access, and GlobalProtect, including firewall policy review, URL filtering, and IDS/IPS tuning.
• Manage and troubleshoot enterprise routing and switching, including BGP, OSPF, and IPsec VPN technologies.
• Configure and maintain Riverbed SteelHead WAN optimisation and Opengear console management solutions.
• Use LogicMonitor and platform tools to monitor availability, capacity, performance, health, and security; investigate alerts and improve monitoring coverage.
• Investigate and resolve incidents, service requests, operational escalations, and complex technical issues across network and security platforms.
• Perform proactive maintenance, patching, upgrades, configuration management, and lifecycle activities to maintain platform stability, performance, and security.
• Implement approved changes, validate outcomes, maintain accurate technical documentation, and contribute to service improvement and automation.
• Manage hardware RMAs and vendor support or TAC cases through to resolution.
• Follow ITIL-aligned incident, problem, request, and change management processes while communicating effectively with customers and stakeholders.

Preferred Qualifications, Experience & Skills

• Tertiary qualification in Information Technology, Networking, Cyber Security, or a similar field is desirable.
• At least three years of experience in IT engineering, network or network security operations, or a similar field.
• Hands-on experience with Cisco enterprise networking, wireless, SD-WAN, ISE, Palo Alto Networks security platforms, Riverbed SteelHead, Opengear, LogicMonitor, and related network security controls.
• Strong analytical and problem-solving skills, with the ability to apply broad server and network knowledge and use a range of tools to resolve issues.
• Able to respond to setbacks in an agile and resilient manner and work effectively in a managed services environment.

Desirable Skills and Certifications

• Cisco Certified Network Associate (CCNA) is desirable; CCNP Enterprise or relevant Cisco specialist certifications are also valued.
• Relevant Palo Alto Networks certification is preferred.
• ITIL Foundation and other suitable vendor certifications are preferred.

Personal Attributes

• Professional and ethical, inspiring trust and confidence through integrity and respect.
• Uses sound judgement and intuition to solve problems.
• Customer-obsessed and self-motivated, going above and beyond to deliver excellent outcomes and experiences.
• Innovative and open to change, continually seeking opportunities to improve and optimise work processes.
• Collaborative and enterprise-minded, speaking up constructively and welcoming input, opinions, and questions.
• Emotionally intelligent, demonstrating empathy, connection, and assertiveness.