Section Head Special Projects

Jobstreet Malaysia; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading telecommunications provider in Sarawak as the Section Head of Special Projects. This strategic role involves overseeing high-impact initiatives, managing projects, and leading a team to ensure successful execution and delivery of services. The candidate must have over 15 years of experience in project management, particularly in TMT transformation, and will contribute significantly to driving digital transformation initiatives.

Benefits

Competitive remuneration and benefits

Opportunities for continuous professional development and growth

Collaborative environment with cross-functional exposure

Qualifications

• Minimum 15 years of project management experience.
• Experience in TMT transformation projects.
• Familiarity with MVNO operations and SaaS platforms.

Responsibilities

• Define project scopes and develop baseline project plans.
• Drive project execution and manage client relationships.
• Lead the Special Projects team and oversee project budgets.

Skills

Leadership

Stakeholder Management

Negotiation

Time Management

Presentation

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Job description

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About the role

The Section Head Special Projects plays a key leadership role responsible for overseeing the strategic delivery of high-impact initiatives across the organization. This role requires a strong operational and managerial background, particularly in leading complex transformation efforts. You will develop and implement special project strategies that align with organizational goals and ensure effective service delivery to both internal stakeholders and external clients.

What you'll be doing

Define project scopes, develop baseline project plans, secure necessary resources, and monitor all project activities.

Drive the execution of projects, track progress, and manage changes, conflicts, and escalations effectively.

Manage client and stakeholder relationships by building trust, arranging progress reviews, and coordinating events.

Oversee financial performance of projects, ensuring proper cost monitoring and control.

Participate in business development efforts, including pre-sales discussions and contract preparation.

Improve project management practices by streamlining processes, tools, and introducing innovative methods.

Serve as the main point of contact for all client-related concerns, maintaining confidence and service satisfaction.

Ensure regular updates to clients on the performance of services they have subscribed to.

Collaborate closely with cross-functional teams (Sales, Engineering, NOC, etc.) to ensure successful service delivery.

Develop a solid understanding of the company’s products and services to identify upsell, cross-sell, renewal, and growth opportunities.

Ensure timely and successful delivery of solutions that meet client needs and objectives.

Take ownership of critical incidents, coordinate resolution efforts, and manage communication for post-incident reviews.

Ensure systems, procedures, and methodologies are in place for cost-effective project execution.

Lead and manage the Special Projects team, including recruitment, coaching, performance reviews, and training.

Monitor and manage the agreed project budgets and costs, with any variations approved by the Head of Department.

What we're looking for

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

Minimum 15 years of project management experience, with a strong track record in TMT transformation projects.

Experience in IP/Transmission network modernization, data center setup, OSS/BSS, and cybersecurity is highly preferred.

Familiarity with MVNO operations, hosting, SaaS platforms, cloud-based applications, and software development life cycle (SDLC).

PMP, PRINCE2, or equivalent certification is an advantage.

Strong leadership and stakeholder management skills, with the ability to communicate effectively at all levels, including C-suite.

Excellent negotiation, presentation, and time management abilities.

Solid knowledge of incident handling, escalation procedures, and project governance.

What we offer

A leadership role with high visibility and strategic impact.

The opportunity to lead and drive mission-critical projects and digital transformation initiatives.

A collaborative environment with cross-functional exposure.

Competitive remuneration and benefits.

Opportunities for continuous professional development and growth.

About us

We are the leading provider of telecommunications infrastructure and services in Sarawak, Malaysia. With a focus on innovation, sustainability, and customer satisfaction, we have established ourselves as a trusted partner for both private and public sector clients. Join our dynamic team and contribute to the development of our state's digital infrastructure.

Apply now for this exciting opportunity to become the Section Head of Special Projects.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following types of infrastructure project do you have experience with? How many years' experience do you have as a Project Management Office Project Manager? How many years' experience do you have as a Service Delivery Project Manager?