Section Head of Direct Team

Closing Date : 17/07/2025

Section Head of Direct Team

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
• Awarded For
o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
o Bronze Winner in Cross-Generational Workforce Engagement (2024)
o Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role
This role is responsible for cultivating and growing relationships with enterprise customers across diverse sectors. It will lead key business development initiatives, drive expansion into new accounts and end customers, and oversee sales efforts while managing and strengthening relationships with existing key clients.

The Day-To-Day Activities
Strategic Sales Leadership
1. Lead, manage, and coach a team Account Managers to achieve individual and collective sales targets, ensuring consistent high performance and a results-driven culture.
2. Lead direct enterprise sales execution, aligning with the overall business objectives of U Mobile's Enterprise Large Accounts team.
3. Drive new client acquisition and market expansion, particularly in key verticals such as manufacturing, agriculture, logistics, and government-linked companies.
4. Analyze market trends, competitive landscape, and customer feedback to refine go-to-market strategies, optimize value propositions, and position U Mobile as a leading enterprise telecommunications provider.
5. Develop and oversee execution of pipeline management, forecasting accuracy, and performance tracking, ensuring timely and data-informed decision-making.
6. Co-lead all market surveys, RFPs, bids development / submission together with the Commercial Bid and Technical Pre-Sales Teams.
Key Account & Stakeholder Management
1. Serve as the lead, along with Head of Large Accounts on strategic enterprise accounts, ensuring long-term partnerships and customer retention.
2. Support Account Managers in complex negotiations, contract structuring, and solution customization, particularly for large, strategic opportunities.
3. Build and maintain trusted relationships with key customer executives, advocating for customer needs and ensuring alignment with U Mobile’s technology roadmap and service delivery.
Team Development & Performance Management
1. Recruit, develop, and retain direct sales talent, fostering a high-performing and collaborative team environment, within the Direct Team.
2. Conduct regular performance reviews, pipeline coaching, and strategic account reviews to elevate team capabilities and accountability.

Customer Success & Advocacy
1. Ensure the delivery of consistent, high-quality customer experiences by championing proactive account management and customer success practices.
2. Establish governance and cadence for quarterly business reviews (QBRs) with key clients to strengthen relationships and identify growth opportunities.
3. Lead the implementation of customer advocacy programs, driving retention, loyalty, and referrals through exceptional service delivery.

About You
1. Education
Masters/Bachelor’s Degree in Accounting / Finance / Engineering / Computer Sciences / Telecommunications / IT or Business Management
*MBA an added advantage

2. Experience
• At least 12 years account management experience
• Telecommunications experience, especially in commercial management, account management is an added advantage

3. Competencies
• PowerPoint presentation development skills
• Strategic and a very analytical mindset
• Ability to articulate thoughts in a logical, concise and convincing manner

4. Personal Attributes
• Creative and financially savvy
• Attention to detail and meticulous
• Excellent communicator and strong ability to influence
• Outgoing, extroverted and able to engage / build business relationships with C-suite audiences

KPIs
1. Revenue
2. # of new customers, partners, channels

#LI-TT1

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.