Section Head - IT Operations

Genting Malaysia; Genting Highlands; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading multinational conglomerate is seeking an experienced IT Manager to oversee service delivery operations. The ideal candidate should have at least 10 years of IT support experience, including 5 years in a management role. You will be responsible for ensuring consistent IT service quality and fostering a culture of continuous improvement. Join us to shape the future in a dynamic environment.

Qualifications

• Minimum of 10 years’ experience in IT support roles.
• At least 5 years in a leadership or management position.
• Solid understanding of ITIL best practices.

Responsibilities

• Provide strategic guidance within IT service delivery teams.
• Maintain reliability and availability of IT services.
• Ensure IT services meet customer expectations.

Skills

Leadership & Management

Problem-solving

Communication skills

Analytical abilities

Team collaboration

Education

Bachelor’s degree in computer science or related discipline

Tools

ITIL best practices

ISO/IEC 27001

Microsoft products

Job description

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Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Key Responsibilities:

• Leadership & Management: Provide strategic guidance and oversee the execution of tasks within the IT service delivery teams, ensuring alignment with business objectives. Cultivate a positive work culture that encourages collaboration, innovation, and professional growth.
• Service Delivery Operations Assurance: Maintain the reliability and availability of IT services by managing daily operations, maintenance, and incident response related to Data Centre IT activities. Develop and enforce operational procedures that optimize efficiency and reduce downtime.
• Customer Satisfaction: Ensure all IT services consistently meet or exceed customer expectations, including both on-site and remote support. Formulate and implement strategies to improve service delivery and satisfaction for end users and senior management.
• Issue Identification & Resolution: Detect recurring problems and trends and propose sustainable solutions to enhance the quality of IT operations.
• Culture & Continuous Improvement: Promote a culture of professionalism, accountability, and ongoing improvement within the relevant teams.
• Business & Technical Alignment: Gain a comprehensive understanding of business operations and technical requirements involving internal and external stakeholders to guarantee consistency and effectiveness in IT operations and project execution.

Job Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related discipline.
• Minimum of 10 years’ experience in IT support roles, including at least 5 years in a leadership or management position.
• Proven technical management skills, with strong analytical abilities and familiarity across diverse computer hardware and software systems.
• Demonstrated leadership experience in managing diverse IT teams, fostering teamwork, and driving successful outcomes in dynamic environments.
• Strong problem-solving and analytical skills, with a proactive and resourceful approach to complex IT challenges.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced, high-pressure setting.
• Excellent communication and interpersonal skills, enabling effective collaboration across various teams and departments.
• Calm and logical thinking under pressure, especially in challenging or crisis situations.
• Solid understanding of ITIL best practices, including incident, change, and problem management, service design, and continual service improvement.
• Experience with ISO/IEC 27001 (Information Security Management System) standards is an advantage.
• Familiarity with Microsoft products and experience driving IT operations transformation initiatives.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.Apply now!

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