SEA Sales Assistant

Waters Corporation; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading company in analytical instruments is seeking a SEA Sales Assistant to support their market presence in Australia and Southeast Asia. This role requires assisting with sales support, marketing activities, and customer communication, ideal for someone with a customer-oriented mindset and experience in the polymer or material industries. The successful candidate will collaborate across teams to ensure customer success and service quality.

Qualifications

• Minimum 5 years of experience in polymer, material, or chemical-related industries.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset required.

Responsibilities

• Assist in reviewing records and information to evaluate work process effectiveness via CRM (Salesforce).
• Prepare sales proposals and handle incoming sales calls.
• Provide pre- and post-sales support, managing returns and replacements.

Skills

Communication

Interpersonal Skills

Customer Orientation

Team Player

Education

Bachelor’s degree in Business Administration or related fields

Tools

CRM (Salesforce)

Ariba

Job description

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity, is seeking a SEA Sales Assistant to support the growth of our businesses across Australia. Waters delivers benefits through innovation and people, enabling customer success in the life, materials, and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce, we continuously evolve, develop, and improve our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales, service, and specialist teams have delivered great and sustainable business results over the years. With a focus on growth and developing new markets, we increase our business even within challenging economic circumstances.

As SEA Sales Assistant, you will support the SEA distribution manager in bringing Waters’ products and services to market. You will demonstrate a clear understanding of SEA distribution strategy and partner business, translating this knowledge into solutions and offerings to support customer success. This role offers a great degree of flexibility working with the SEA Distribution Manager.

The successful candidate will assist with sales support, marketing activities, and communication with customers to connect sales with service and application teams. A customer-oriented mindset is essential to meet customer expectations and service quality. The candidate will collaborate with Sales, Service, Application, and CSR teams.

Responsibilities

1. Assist in reviewing records and information to evaluate work process effectiveness via CRM (Salesforce).
2. Support the preparation of sales proposals.
3. Handle all incoming sales calls and gather vendor/customer information.
4. Assist in vendor creation in Ariba and external vendor setup, including filling forms and providing necessary documents such as company details, bank information, ISO, BizSAFE, etc.
5. Maintain CRM data, including account/contact creation, opportunity management, quote generation, and updates.
6. Follow up on backlogs to expedite deliveries and prevent past-due issues.
7. Support the sales team in preparing price quotes, order confirmations, shipping, delivery, and AR tracking documents.
8. Assist in executing local marketing events, seminars, webinars, and coordinate with the APAC marketing team.
9. Participate in process improvement activities to streamline workflows.
10. Provide pre- and post-sales support, including managing returns, replacements, and related activities across SEA countries (MY, SG, TH, VN, ID, PH).
11. Support daily order operations to ensure business growth, including backup duties as needed.

Qualifications

• Bachelor’s degree or higher, preferably in Business Administration or related fields.
• Minimum 5 years of experience in polymer, material, or chemical-related industries.
• Excellent communication and interpersonal skills.
• Customer-oriented mindset.
• Enthusiasm for change and challenging conventions.
• Team player.

Company Description

Waters Corporation (NYSE: WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our company helps ensure the efficacy of medicines, the safety of food, the purity of water, and the quality and sustainability of products used daily. With over 7,600 passionate employees across more than 100 countries, we collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate pioneering science.

Diversity and inclusion are fundamental to our core values at Waters. We consider all qualified applicants without regard to sex, race, color, ancestry, national origin, citizenship, religion, age, marital status, military service, veteran status, pregnancy, genetic information, sexual orientation, gender identity, disability, domestic violence victim status, or any other protected characteristic. Waters is an equal opportunity employer and an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs.