Sea Logistics Operational Care Manager ZS-O

Kuehne + Nagel AS; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading logistics company seeks an experienced Operations Manager to provide leadership in their Operational Care Center in Kuala Lumpur. You will focus on delivering operational excellence, optimizing costs, and enhancing customer experience across logistics processes. The role requires in-depth experience in sea logistics, strong leadership, and exceptional customer service skills.

Qualifications

• Over 10 years in sea logistics or a related field with operational management experience.
• Proficiency in logistics software.
• Strong interpersonal abilities and proven team management skills.

Responsibilities

• Lead the Operational Care Center (OCC) team to optimize production costs.
• Manage supplier relationships and ensure compliance with SLAs and GPR.
• Drive process improvement and maintain operational KPIs.

Skills

Leadership

Customer Service

Communication

Analytical Skills

Education

Bachelor's degree in logistics, supply chain management, business administration, or a related field

Tools

Logistics software

Job description

You will be part of our Operational Care Team, contributing your leadership expertise and skills to achieve operational excellence.

Your Role

You will be responsible for delivering operational excellence through your Operational Care Center (OCC) team by providing leadership and direction, while continuously optimizing production costs.

Your Responsibilities

You will work with various internal and external stakeholders, focusing on the following key objectives:

• Support collaboration between customer care locations (CCL), sales, systems, and processes to deliver an excellent customer experience and develop new and existing customer targets.
• Ensure supplier relationships are established and proactively managed to meet service level agreements (SLA) and Global Partnership Rules (GPR).
• Manage sea logistics carrier relationships at the senior level.
• Actively manage interfaces and the exchange of information and knowledge across the organization.
• Contribute as a process owner to continuous improvements of processes and controls, focusing on cost-effectiveness and productivity.
• Optimize procedures to develop sea logistics operational KPIs.
• Ensure timely and accurate management of invoicing, payables, and FSL management.
• Serve as the national/cluster dangerous goods coordinator.
• Drive process improvement, automation, and productivity in operations, ensuring timely and accurate management of all RC and related activities.
• Deliver excellent customer experience by maintaining state-of-the-art operations, adhering to market standards, shipment management, and meeting all operational KPIs and customer reporting quality.
• Manage allocation processes, strictly adhere to compliance, and oversee P/L responsibilities.

Your Skills and Experiences

• Education: Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Experience: Over 10 years in sea logistics or a related field with operational management experience.
• Technical Skills: Proficiency in logistics software and a strong understanding of sea freight operations.
• Leadership: Proven team management skills and strong interpersonal abilities.
• Customer Service: Excellent skills in handling complex customer interactions.
• Communication: Strong verbal and written communication skills.
• Analytical Skills: Ability to analyze data to improve operational efficiency.
• Passion and Toughness: Passionate, resilient, and capable of managing people effectively.