Sea Logistics Operational Care Manager, Import

Kuehne + Nagel AS; Kuala Lumpur; On-site; MYR 100,000 - 160,000; Full time

Job summary

A leading logistics company is seeking an Operational Care Team Leader to drive excellence in import operations. This role involves managing a team, optimizing costs, and ensuring a high-quality customer experience. Candidates must possess strong leadership skills, extensive experience in freight forwarding, and a deep understanding of operations and care management.

Qualifications

• Minimum of 8 years of experience in import operations and team management.
• Strong understanding of freight forwarding, sea freight, and import management.
• Self-driven and capable of working independently.

Responsibilities

• Ensure operational excellence through high-quality shipment for import services.
• Manage supplier relationships to ensure delivery according to SLAs.
• Conduct one-on-one meetings to discuss performance and development goals.

Skills

Leadership skills

Stakeholder management

Communication skills

Organizational skills

Job description

You will be joining our Operational Care Team to add your leadership expertise and skills to the delivery of Operational Excellence.

Your Role

You will be responsible for delivering operational excellence through your operational care center (OCC) team by providing leadership and direction, while continuously optimizing production costs.

Your Responsibilities

You will achieve this by working with a variety of internal and external stakeholders, focusing on the following key objectives:

• Ensure operational excellence through high-quality shipment for import services.
• Support collaboration between customer care locations (CCL), sales, and system and process improvements to deliver an excellent customer experience, supporting the development of new and existing customer targets.
• Establish and proactively manage supplier relationships to ensure delivery according to service level agreements (SLA) and global partnership rules (GPR).
• Conduct regular one-on-one conversations with all direct reports to discuss and ensure progress on performance and development goals.
• Hold daily and weekly stand-up meetings with your team to identify and resolve business issues.
• Contribute as a process owner to the continuous improvement of processes and controls, focusing on cost-effectiveness and productivity.
• Ensure compliance with financial and revenue care guidelines.

Your Skills and Experiences

• Strong leadership skills and knowledge of our market, along with carrier relationships, are key to your success.
• Success in this role requires comprehensive knowledge of our operations, products, and services, as well as key attributes we seek.
• Minimum of 8 years of experience in import operations and team management.
• Strong understanding of freight forwarding, sea freight, and import management.
• Excellent stakeholder management and communication skills in English.
• Strong organizational skills and attention to detail.
• Self-driven, diligent, and capable of working independently.