Sea Logistics Operational Care Manager, Import

Kuehne + Nagel AS; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a leader in the Operational Care Team, where your expertise in import operations and team management will drive operational excellence. This role emphasizes collaboration with internal and external stakeholders to enhance customer experiences and optimize production costs. With a focus on continuous improvement and compliance, you will lead your team in achieving performance goals and managing supplier relationships effectively. If you are self-driven and possess strong leadership and communication skills, this is the perfect opportunity to make a significant impact.

Qualifications

• Minimum of 8 years experience in import operations and team management.
• Strong understanding of freight forwarding and import management.

Responsibilities

• Deliver operational excellence through leadership of the operational care center team.
• Ensure compliance with service level agreements and global partnership rules.

Skills

Leadership Skills

Stakeholder Management

Freight Forwarding Knowledge

Communication Skills

Organizational Skills

Attention to Detail

Job description

You will be joining our Operational Care Team to add your leadership expertise and skills to the delivery of Operational Excellence.

Your Role

You will be responsible for delivering operational excellence through your operational care center (OCC) team by providing leadership and direction, while continuously optimizing production costs.

Your Responsibilities

You will do this by working with a variety of internal and external stakeholders, focusing on the following key objectives:

• Ensure operational excellence through high-quality shipments for import services.
• Support collaboration between customer care locations (CCL), sales, and system and process improvements to deliver a great customer experience, supporting the development of new and existing customer targets.
• Ensure supplier relationships are created and proactively managed, ensuring delivery to service level agreements (SLA) and global partnership rules (GPR).
• Conduct regular one-on-one conversations with all direct reports to discuss and ensure progress on performance and development goals.
• Conduct daily and weekly stand-up meetings with your team to identify and resolve business issues.
• Contribute as a process owner to continuous improvements of processes and controls for lean processes focusing on cost-effectiveness and productivity.
• Ensure compliance with financial and revenue care guidelines.

Your Skills and Experiences

• Strong leadership skills and knowledge of our market, along with your carrier relationships, will be key to your success.
• You will be successful in this role because of your knowledge across our operations, products, and services, and because you possess the key attributes we are looking for.
• Minimum of at least 8 years of experience in import operations and team management.
• Strong understanding of freight forwarding, sea freight, and import management.
• Excellent stakeholder management and communication skills in English.
• Strong organizational skills and attention to detail.
• Self-driven, diligent, and capable of working independently.