Sea Logistics Operational Care Manager

Kuehne + Nagel AS; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading logistics company is seeking an experienced Operational Care Team Leader to drive operational excellence within its Operational Care Center in Kuala Lumpur. The ideal candidate will have over 10 years of sea logistics experience, strong leadership qualities, and a proven track record in optimizing logistics operations and enhancing customer satisfaction. This role focuses on managing multiple stakeholders, enhancing operational KPIs, and ensuring compliance with service level agreements. Join a dynamic team committed to delivering top-tier logistical solutions.

Qualifications

• Over 10 years in sea logistics with operational management experience.
• Strong understanding of sea freight operations.
• Proficiency in data analysis for operational efficiency.

Responsibilities

• Deliver operational excellence through leadership in the Operational Care Center.
• Manage supplier relationships and optimize production costs.
• Drive continuous improvement in logistics operations.

Skills

Leadership

Customer Service

Analytical Skills

Communication

Education

Bachelor's degree in logistics, supply chain management, business administration, or related field

Tools

Logistics software

Job description

You will be part of our Operational Care Team, applying your leadership expertise and skills to deliver operational excellence.

Your Role

You will be responsible for delivering operational excellence through your Operational Care Center (OCC) team by providing leadership and direction, while continuously optimizing production costs.

Your Responsibilities

You will collaborate with various internal and external stakeholders, focusing on the following key objectives:

• Supporting collaboration between customer care locations (CCL), sales, systems, and processes to deliver a great customer experience, supporting the development of new and existing customer targets.
• Ensuring supplier relationships are established and proactively managed to meet service level agreements (SLA) and Global Partnership Rules (GPR).
• Driving sea logistics carrier relations and maintaining relationships at the most senior levels.
• Actively managing interfaces and the exchange of information and knowledge across the organization.
• Contributing as a process owner to continuous improvements of processes and controls for lean, cost-effective, and productive operations.
• Optimizing procedures to develop sea logistics operational KPIs.
• Ensuring timely and accurate management of invoicing, payables, and FSL management.
• Undertaking responsibilities as the national/cluster dangerous goods coordinator.
• Driving process improvement, automation, and productivity in operations, along with the timely and accurate management of all RC and related activities.
• Delivering excellent customer experience by maintaining state-of-the-art operations that adhere to market standards and shipment management, and by meeting all operational KPIs and customer reporting quality standards.
• Managing allocation processes strictly in compliance with policies and P/L responsibilities.

Your Skills and Experiences

• Education: Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Experience: Over 10 years in sea logistics or related fields with operational management experience.
• Technical Skills: Proficiency in logistics software and a strong understanding of sea freight operations.
• Leadership: Proven team management skills and strong interpersonal abilities.
• Customer Service: Excellent skills in handling complex customer interactions.
• Communication: Strong verbal and written communication skills.
• Analytical Skills: Ability to analyze data for operational efficiency.
• Passion and Toughness: Passionate, resilient, and capable of managing people effectively.