Sea Logistics Operation Care Manager - Export (ISC) ZS-KO

Kuehne + Nagel AS; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Shah Alam, Malaysia is seeking a candidate for a key role in Freight Logistics and Operations. You will manage customer orders, enhance customer engagement, and play a pivotal role in process improvement. Ideal candidates should have an export-driven mindset and strong organizational skills. Join us and make a significant impact in the logistics field.

Qualifications

• Experience in logistics or supply chain management.
• Proven ability to drive customer engagement and satisfaction.
• Strong organizational and problem-solving skills.

Responsibilities

• Manage customer orders and support logistics processes.
• Drive customer satisfaction and retention.
• Analyze and resolve customer complaints.

Skills

Export-driven mindset

High accountability

Ability to manage Change of Delivery errors

Strong carrier relationships

People development skills

Operational agility

Job description

It\'s more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

• To qualify + enter customer orders into the operational execution process.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
• To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
• To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
• To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
• To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
• To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

What we would like you to bring

• Export-driven mindset
• High accountability, responsibility, and sense of urgency
• Ability to manage Change of Delivery (COD) errors quickly and accurately
• Strong carrier relationships and operational agility
• People development and team-building skills
• Travel required to JB & Penang

What\'s in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.