SE/Manager, Loan Disbursement, Maintenance, Administration & Projects

Alliance Bank; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading bank seeks a SE/Manager for Loan Disbursement, Maintenance, Administration & Projects in Kuala Lumpur. The role focuses on improving operational efficiency and customer service through effective management of loan processes. Candidates should have a tertiary qualification and strong skills in management and problem-solving.

Qualifications

• 3 years experience in Credit Admin is required.
• Good leadership and motivation skills needed.

Responsibilities

• Enhance turnaround time in Credit Admin processes.
• Implement controls to reduce errors.
• Manage documentation and disbursement for loans.

Skills

Interpersonal skills

Management skills

Problem-solving skills

Verbal communication

Team player

Education

Tertiary/Professional qualification

Job description

SE/Manager, Loan Disbursement, Maintenance, Administration & Projects

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Business Strategy and Profitability: Enhance turnaround time in Credit Admin processes to improve documentation and disbursement, leading to earlier recognition of interest and revenue.

Complaint Reduction: Eliminate complaints related to delayed TAT or errors from manual tasks.

Error Minimization: Implement controls to reduce errors and operational lapses, addressing risk areas.

Customer Service: Build good customer service through efficient processes.

Operational Strategy: Formulate strategies to improve process efficiency and accuracy without compromising quality, focusing on automation and streamlining.

Complete account linking in ARBS within the same day of receiving files.

Ensure correct facility code, interest rate, and collateral before disbursement.

Handle various types of loans (business, consumer, staff, festival, HP, etc.) within the defined TAT.

Manage documentation and disbursement for HP loans, including checking financing details and ensuring all documents are in order.

Ensure commodity trading is done prior to disbursement for Islamic cases.

Arrange stamping for PL applications and manage cashier's orders for solicitor's accounts.

Perform maker role/functions in relevant systems (ARBS, HOST, ILS, etc.).

Monitor IBG returns and ensure timely submission of reports.

Update collateral for trade lines.

Prepare letters of advice and payment schedules for customers.

Post data via COPS, Bizsmart, ILS, and other systems.

Manage and oversee Credit Admin Projects and review, simplify automate/enhance current processes as follows:

AOS Implementation: Streamline business loan processes from LO issuance to disbursement.

Mortgage Loan Process Improvement: Enhance Mortgage ILS for OD disbursement and payments, and issue comprehensive NODs.

ILS Processes: Implement straight-through processes for documentation, disbursement, redemption, and custodian tasks.

Disbursement Scheduling: Cater to multiple schedule disbursements for progressive cases.

Various Enhancements: Improve systems like Trade Spring, ECMS, and RLOS; update collateral via RPA; enhance COPS daily reports; manage settlement letters and custodian tasks.

Site Visits: Conduct site visits for various documentation and disbursement tasks.

E-Documentation: Implement e-credit folders and e-documentation processes.

Security Review: Perform security reviews and streamline processes.

Tracking and Planning: Track TAT, monthly volume, and productivity; plan Credit Admin transformation and NIA with HOD and unit heads.

Monitoring: Monitor loan stock progress and reconciliation reports.

Requirements:

Skills

Good interpersonal skills and strong customer service culture

Strong management and leadership skills.

Identifying problems and take effective and appropriate action to solve the problem.

Good verbal and written communication skills.

Good leadership and motivation skills

Good problem solving and decision making skills

Good team player

Effective written and spoken communication skills

Knowledge

Knowledge of various GCA processes and systems used.

Understand processes to recommend changes.

Statutory rules and regulations relating to GCA functions.

Well versed with credit policies and operational guidelines

Well versed in overall banking products

Well versed in all in the Bank’s system and the date input fields

Reasonable knowledge in IT applications relevant to GCA

Reasonable knowledge in Business Continuity Plan

Experience

Tertiary/Professional qualification with 3 years experience in Credit Admin

Have a good credit background

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Administration Role?

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

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