Job description:
Location: Bangsar, Kuala Lumpur
Salary: RM6,000 – RM7,000
Experience: 2+ years
Role Overview
We are seeking a proactive and results-driven Scrum Master to support our cross-functional engineering and product teams in delivering high-quality software solutions. In this role, you will facilitate Agile practices, optimise sprint execution, remove delivery roadblocks, and foster a culture of collaboration and continuous improvement within a fast-paced fintech environment.
Key Responsibilities
- Agile Facilitation: Facilitate daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives to ensure effective collaboration and alignment.
- Sprint Execution & Delivery: Work closely with the Product Owner to maintain a well-prioritised backlog, establish realistic sprint goals, and improve team delivery performance.
- Impediment Management: Identify, track, and resolve blockers, including technical dependencies, third-party integration delays, and development environment issues.
- Agile Coaching: Promote Scrum and Kanban best practices, encourage team accountability, and strengthen collaboration between engineering teams and business stakeholders.
- Performance Monitoring: Track and analyse Agile delivery metrics, including velocity, burndown, lead time, and cycle time, using Jira to identify improvement opportunities.
- Cross-Functional Coordination: Collaborate with engineering, QA, DevOps, and other technology teams to manage dependencies and support smooth software releases.
- Continuous Improvement: Facilitate team discussions to identify process gaps, implement actionable improvements, and enhance overall delivery efficiency.
Requirements & Qualifications
- Minimum 2 years of experience as a Scrum Master or Agile Coach in a software development environment.
- Strong hands-on experience with Jira and Confluence for sprint management, workflow tracking, and reporting.
- Excellent facilitation, communication, and conflict-resolution skills.
- Solid understanding of Agile methodologies, Scrum and Kanban frameworks, and software development lifecycles.
- Familiarity with CI/CD pipelines, automated testing, microservices, and modern software delivery practices.
- Ability to manage competing priorities, coordinate cross-functional teams, and proactively resolve delivery challenges.
Preferred Qualifications
- Certified ScrumMaster (CSM), Professional Scrum Master I (PSM I), or an equivalent Agile certification.
- Experience in fintech, financial services, or other regulated technology environments.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.