SAP OTC Business Analyst

Ploy Asia; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading consultancy in Kuala Lumpur is seeking an experienced SAP OTC Business Analyst for an 8-month renewable contract. The role demands in-depth knowledge in business analysis, and proven experience in OTC processes within an Agile environment. Responsibilities include collaborating with stakeholders, validating solutions, and leading discussions to define requirements. Competitive base salary is offered, along with an onsite working arrangement.

Qualifications

• 5-7 years of experience in business analysis or project development.
• 2-5 years in business process optimization.
• Experience in Order-to-Cash (OTC) and Order-to-Activation processes.

Responsibilities

• Partner with stakeholders to define, analyze, and maintain business requirements.
• Validate solutions to align with business requirements.
• Lead discussions to clarify needs and define actionable requirements.
• Work with development teams in an Agile environment.
• Plan User Acceptance Testing (UAT) and facilitate end-user demonstrations.
• Maintain business process documentation and mapping in ARIS.

Skills

Business analysis

Project development

Business process optimization

SAP Workflow

Jira

Confluence

PEGA knowledge

Education

Bachelor’s degree or equivalent professional experience

Tools

ARIS

Job description

SAP OTC Business Analyst

Location: Kuala Lumpur, Malaysia • Contract: 8 months (Renewable) • Onsite role • Base salary x12

What’s on offer:

• Contract: 8 months (Renewable)
• Location: Kuala Lumpur, Malaysia
• Base salary x 12
• Onsite role

Key Responsibilities

• Partner closely with stakeholders and cross-functional teams to define, analyze, validate, and maintain business requirements and processes for large-scale or complex system initiatives.
• Validate proposed solutions to ensure alignment between business requirements and technical capabilities, considering both current and future business environments.
• Lead and facilitate discussions among project participants to clarify needs, gain consensus, and define actionable requirements.
• Work collaboratively with development and QA teams in an Agile environment—participating in 3 Amigos meetings and sprint ceremonies to co-create solutions.
• Plan and coordinate User Acceptance Testing (UAT) and facilitate end-user demonstrations to validate business outcomes.
• Develop and maintain business process documentation and mapping in ARIS, ensuring accuracy and traceability.
• Ensure non-functional requirements (performance, usability, reliability, etc.) are well-defined and aligned with customer expectations.
• Contribute to continuous improvement initiatives by promoting more effective and efficient ways of working within a dynamic Agile context.
• Support business case development, budgeting, and cost analysis to ensure solutions deliver measurable value.

Skills & Experience Required

• Bachelor’s degree or equivalent professional experience.
• 5–7 years of experience in business analysis or project development, with 2–5 years in business process optimization.
• Proven experience in Order-to-Cash (OTC) and Order-to-Activation processes.
• Strong knowledge of SAP Workflow
• SAP OTC experience is a significant advantage.
• Experience with ARIS for process documentation and optimization is a strong plus.
• Exposure to Jira and Confluence tools is desirable; PEGA knowledge is a good-to-have.

Note: Please ensure you apply with your full name and current contact information as part of the application process.