SAP Integration Dev-Ops Support Engineer

Infineon Technologies; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global semiconductor company is seeking a candidate for a system support role within their Enterprise Integration Services team. This position requires delivering second-level support for various SAP applications and involves troubleshooting, managing incidents, and collaborating with development teams. Ideal candidates should possess a degree in Computer Science or IT with programming knowledge and experience in cloud applications.

Qualifications

• Minimum 1 year of relevant professional experience in system support or end-user support.
• Knowledge of programming languages such as ASP, XML, ABAP, JAVA, XSLT.
• Strong interpersonal and communication skills, especially in English.

Responsibilities

• Deliver 2nd-level support for SAP integration applications.
• Diagnose and troubleshoot critical system issues.
• Manage incident and service-order tickets effectively.

Skills

Problem Solving

Analytical Skills

Communication Skills

Programming

Education

Bachelor's degree in Computer Science / Information Technology

Tools

SAP Cloud Integration

Kubernetes

Docker

Redhat Openshift

Java

Job description

Add expected salary to your profile for insights

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Job Description
In your new role you will:

• Work at the intersection between development and operations within our globally operating Enterprise Integration Services team.
• Deliver 2nd-level support for a diverse SAP integration application portfolio, including SAP Cloud Integration (CI), Edge Integration Cell, SAP Process Integration (PI), and SAP Landscape Transformation (SLT).
• Manage incident and service-order tickets effectively: Receive, assess, prioritize, resolve, and monitor requests from internal customers, ensuring timely responses in line with established SLAs.
• Diagnose and troubleshoot critical system issues by analyzing root causes, investigating problems, and offering actionable solutions or workarounds to users.
• Proactively monitor system operations to assess health, performance, and availability. Execute regular system checks to ensure seamless functioning of integration scenarios.
• Lead problem management activities by identifying root causes, defining corrective and preventive measures, and ensuring clear communication with stakeholders throughout the process.
• Maintain comprehensive documentation of system operations, known issues, workarounds, and resolution paths to ensure knowledge continuity and operational efficiency.
• Collaborate with the development team to implement small- to medium-scale change requests, ensuring seamless adjustments to integration scenarios.
• Participate in system upgrades, patches, and migrations, ensuring minimal disruption to operations.
• Provide support during non-office hours on a rotating shift or on-call standby basis, ensuring uninterrupted system availability for global operations.
• Work as part of an interdisciplinary, globally distributed team of experts, fostering collaboration and knowledge sharing across regions and time zones.

Your Profile
You are best equipped for this task if you have:

• Bachelor's degree in Computer Science / Information Technology.
• Minimum 1 year of relevant professional experience in system support or end-user support. Fresh graduates with relevant experience will be considered.
• A proactive mindset with a strong sense of ownership and accountability, capable of driving topics to completion independently while maintaining effective communication with diverse stakeholders.
• Knowledge of programming languages such as ASP, XML, ABAP, JAVA, XSLT
• Experience in working with native cloud applications and container platforms like Kubernetes, Docker or Redhat Openshift.
• Excellent analytical and problem-solving skills, and are able to critically engage with new issues
• Strong interpersonal and communication skills, especially in English (both written and verbal), enabling you to collaborate across global teams.
• Knowledgeable in Enterprise Application Integration methodologies/processes is a plus
• Experienced in SAP CI, SAP PI, SAP SLT, or SAP Integration Suite will be an added advantage
• Strong programming skills in Java and the ability to apply them in developing or troubleshooting integration scenarios.

Note: 1-year renewable contract under 3rd party payroll partner and entitled to benefits according to the partner company.

Unlock job insights

Salary match Number of applicants Skills match

Consumer Electronics Manufacturing More than 10,000 employees

Semiconductors are crucial to solve the energy challenges of our time and shape the digital transformation. This is why Infineon is committed to actively driving decarbonization & digitalization. As a global semiconductor leader in power systems & loT, we enable game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure loT. We make life easier, safer, and greener. Together with our customers and partners. For a better tomorrow.

Revenue in fiscal year 2023: more than €16 billion

About 58600 employees worldwide (Sept'23)

69 R&D & 17 manufacturing locations

Semiconductors are crucial to solve the energy challenges of our time and shape the digital transformation. This is why Infineon is committed to actively driving decarbonization & digitalization. As a global semiconductor leader in power systems & loT, we enable game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure loT. We make life easier, safer, and greener. Together with our customers and partners. For a better tomorrow.

Revenue in fiscal year 2023: more than €16 billion

About 58600 employees worldwide (Sept'23)

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