SAP Helpdesk Support (Temporary)

FPG Oleochemicals; Kuantan; On-site; MYR 150,000 - 200,000; Part time

Job summary

A leading manufacturer of oleochemical products is seeking an SAP Helpdesk Support professional in Kuantan, Pahang. The role involves providing expert-level support on SAP software, troubleshooting issues, and ensuring compliance with IT policies. The ideal candidate has at least 2 years of SAP experience and strong customer service skills. Join a collaborative team focused on professional development and innovation.

Benefits

Ongoing professional development opportunities

Supportive work environment

Qualifications

• Minimum 2 years' experience in a SAP Helpdesk or IT support role.
• Strong technical knowledge of SAP ERP modules like Finance and Materials Management.
• Familiarity with ITSM best practices.

Responsibilities

• Provide 1st-level SAP helpdesk support to end users.
• Ensure timely resolution of reported cases.
• Liaise with 3rd-party SAP AMS service provider for escalated cases.

Skills

Technical knowledge of the SAP ERP system

Problem-solving skills

Customer service orientation

Education

Diploma in information technology/MIS or a related field

Tools

Ticketing systems

Job description

FPG Oleochemicals Sdn Bhd is seeking a talented SAP Helpdesk Support professional to join our team on a contract basis. This is a temporary role located in Kuantan, Pahang. As a key member of our IT support team, you will be responsible for providing expert-level assistance and troubleshooting for our users on our SAP enterprise software system.

Overview

What you’ll be doing and what we expect from you as part of the SAP Helpdesk Support role.

What you'll be doing

• Provide 1st-level SAP helpdesk support to end users on all reported cases in the organization.
• Ensure reported cases are analyzed and resolved in a timely manner.
• Escalate unresolved cases to the appointed 3rd-party SAP Application Management Support (AMS) service provider through the AMS ticketing system.
• Effectively liaise, coordinate, and communicate with the appointed 3rd party SAP AMS service provider to deliver fast resolutions and meet the service level agreement (SLA).
• Ensure end users participate in business acceptance testing and/or provide feedback on reported cases in a timely manner to meet SLA.
• Manage SAP user identities and access management within the organization.
• Liaise and coordinate with the appointed 3rd-party SAP audit service provider to deliver segregation of duties (SoD) compliance reporting in a timely manner.
• Ensure all SAP system documentation (e.g., functional specifications, end-user training guides) is up to date and stored in the appropriate SAP repository.
• Ensure compliance with IT policies, procedures, and practices on SAP to meet business standards and governance for stewardship.

What we're looking for

• Minimum diploma in information technology/MIS or a computer-related field with two years or more of related experience.
• Minimum 2 years' experience in a SAP Helpdesk or IT support role.
• Strong technical knowledge of the SAP ERP system, including modules such as Finance, Materials Management, and Production Planning.
• Excellent problem-solving and troubleshooting skills with the ability to work independently.
• Good customer service orientation and the ability to effectively communicate technical information to non-technical users.
• Familiarity with IT service management (ITSM) best practices and ticketing systems.
• Relevant IT or SAP certifications are highly desirable.

What we offer

At FPG Oleochemicals, we are committed to providing our employees with a supportive and rewarding work environment. As a member of our team, you will benefit from ongoing professional development opportunities and a collaborative culture that values innovation and teamwork.

About us

FPG Oleochemicals Sdn Bhd is a leading manufacturer and distributor of a diverse range of oleochemical products. With a strong focus on sustainability and customer satisfaction, we are constantly seeking to improve our operations and deliver excellence in all that we do. Join us on our journey as we continue to grow and make a positive impact on the industry.

Apply now for this exciting SAP Helpdesk Support opportunity with FPG Oleochemicals.