SAP Analyst/ Consultant - Service Desk (AMS)

cbs APAC; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

cbs APAC, a leading consultancy, is seeking an SAP Analyst/ Consultant for their Service Desk team in Kuala Lumpur. The role involves managing technical support requests and improving processes, with a focus on customer service. Ideal candidates will have a Bachelor's degree in IT and 1–5 years of relevant experience, fostering a collaborative and supportive work environment.

Benefits

Attractive and competitive salary and package

Continuous employee education investment (6% revenue)

Qualifications

• 1–5 years of experience in IT support or service desk environment.
• ITIL Foundation certification is a plus.
• Good command of written and spoken English.

Responsibilities

• Handle technical support requests via various channels.
• Oversee the management of incidents and service request process.
• Support preparation of monthly utilization reports for Service Managers.

Skills

Customer orientation

Service-focused mindset

Independent working

Structured working

Microsoft Office knowledge

Education

Bachelor’s degree in IT, Computer Science, or related field

Tools

Ticketing systems (e.g., ServiceNow, Jira, Freshdesk, SAP Solution Manager)

Job description

SAP Analyst/ Consultant - Service Desk (AMS)

• Hybrid
• AMS

cbs Malaysia is the subsidiary of cbs, a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. Currently we are looking for an SAP Analyst/ Consultant - Service Desk (AMS) to join as part of our team.

Position : SAP Analyst/ Consultant - Service Desk (AMS)
Location : KL Sentral, Malaysia
Module : SAP functional and technical modules (e.g., SAP ECC, S/4HANA, FICO, SD, MM, etc.)
Added Input : Candidates possessing related expertise are encouraged to apply for this position. Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response.

Key Responsibilities:

As a member of the SAP Support Service Desk Team, you will help ensure the smooth operation of various support activities.

You will handle technical support requests (via ticketing systems, email, phone, etc.) and classify them for further processing by the expert team.

You will oversee the management of incidents and the service request process.

You are expected to proactively contribute to the continuous improvement of our support processes.

Friendly and experienced colleagues will provide training until you are ready to take on your responsibilities independently.

You will also support the preparation of monthly utilization reports for Service Managers.

Job requirements

Qualifications:

Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience).

1–5 years of experience in IT support or a service desk environment.

Sound knowledge of Microsoft Office.

Strong customer orientation and a service-focused mindset.

Independent and structured way of working.

Reliable, collaborative, and able to manage multiple tasks.

Good command of written and spoken English.

Experience in IT user support is an advantage.

Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk, SAP Solution Manager) is a plus.

ITIL Foundation certification is a plus.

Understanding of SAP is a plus.

WE: That's us
• A great team of passionate consultants
• Strong personalities that are fair, open, and respectful to each other
• Attractive and competitive salary and package
• A company that continuously spends more than 6% of its revenue in the education of its employees

Interested in sharing the ONE passion?
We’d love to hear from you! Don’t hesitate to contact us by phone, email or LinkedIn. We look forward to receiving your application documents, which should include your résumé (along with project descriptions), salary expectations, and references (if available). If you have any questions, please feel free to contact us.

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