Salesperson

Scania Nederland B.V.; Kota Bharu; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading automotive company in Kota Bharu, Malaysia, seeks a professional adept in customer relationship management and sales. As the first point of contact, you will handle customer queries and implement strategic contact plans. A solid knowledge of products and excellent interpersonal skills are essential for success in this role.

Qualifications

• Solid knowledge of products and market characteristics.
• Excellent interpersonal skills and sales experience.

Responsibilities

• Develop and implement a customer contact plan to engage customers.
• Act as the first point of contact for customer queries and complaints.
• Identify potential customers through trade shows and referrals.
• Schedule follow-up actions in the CRM system after each contact.

Skills

Customer Relationship Management

Sales Experience

Interpersonal Skills

Education

Good General Education

Job description

Job Responsibilities

• Customer Relationship Management / Account Management - Develop and implement a customer contact plan to communicate product launches and engage customers in relevant sales campaigns. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring the customer receives an appropriate response.
• Customer Relationship Development / Prospecting - Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring the customer receives an appropriate response.
• Customer Needs Clarification - Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation. Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Sell Customer Propositions - Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
• Customer Relationship Management (CRM) Data - Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Promoting Customer Focus - Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
• Operational Compliance - Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Performance Management - Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
• Personal Capability Building - Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Qualifications

Has a solid knowledge of products, their characteristics, and market. Typically requires a good general education, excellent interpersonal skills and sales experience.