Salesforce Application Support Analyst

International Catalyst Services, LLC; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A global consulting firm in Kuala Lumpur is seeking a Salesforce Application Support Analyst to provide Level 2 and 3 support, develop Salesforce solutions, and optimize platform functionality. The ideal candidate will have a degree in Computer Science and 2-3 years of Salesforce support experience. This hybrid role allows for flexible work arrangements, requiring in-office collaboration at least three days a week.

Benefits

Flexible work environment

Professional development opportunities

Diverse and inclusive workplace

Qualifications

• 2-3 years of hands-on Salesforce support experience.
• Proven ability to lead solutions and drive initiatives independently.
• Familiarity with incident management and change control processes.

Responsibilities

• Coordinate Level 2 and Level 3 support activities.
• Design and implement Salesforce solutions and automation.
• Optimize Salesforce functionality through new features.

Skills

Salesforce support experience

Experience with Lightning

Knowledge of ITIL standards

Automation and integration skills

Education

Degree in Computer Science

Tools

ServiceNow

Job description

We are seeking a talented individual to join our Application Management Services team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. It is a hybrid role requiring work as per the respective team's arrangement.

Salesforce Application Support Analyst

1. As a Salesforce Application Support Analyst within our Application Management Services team, you will support Business-As-Usual (BAU) activities and contribute to strategic initiatives led by senior team members.
2. This role requires a proactive team player capable of contributing, coordinating, and identifying opportunities for system improvements.

Responsibilities:

1. Coordinate and contribute to Level 2 and Level 3 support activities, troubleshoot issues, escalate when necessary, and ensure minimal disruption to business operations.
2. Design, develop, and implement complex Salesforce solutions, automation, and integrations aligned with business goals.
3. Optimize Salesforce functionality by evaluating new features, implementing best practices, and participating in system upgrades and enhancements.
4. Stay current with Salesforce releases, features, and industry best practices; recommend and implement improvements to maximize platform value.
5. Design and develop automation workflows using Salesforce Lightning flows to streamline business processes.
6. Support workflows using tools like ServiceNow, ensuring efficient incident and change management processes.

Qualifications:

1. Degree in Computer Science with 2-3 years of hands-on Salesforce support experience, with a proven ability to lead solutions and drive initiatives independently.
2. Experience with Lightning, automation, integrations, and evaluating and implementing AppExchange solutions and third-party integrations.
3. Familiarity with ITIL standards, incident management, and change control processes.

Preferred Attributes:

1. Flexible work approach, including some weekend/public holiday work and on-call duties.
2. Support for Pacific work hours to assist Australia/New Zealand operations.
3. Salesforce Administrator Certification.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and over 90,000 colleagues, Marsh McLennan helps build confidence to thrive through the power of perspective. For more information, visit marshmclennan.com or follow us on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best talent and embrace diversity in all forms, including age, background, disability, ethnicity, family duties, gender orientation, marital status, nationality, parental status, personal or social status, political views, race, religion, sex/gender, sexual orientation, skin color, or any other characteristic protected by law.

We support hybrid work, offering the flexibility of remote work combined with in-office collaboration, connections, and professional development. All colleagues are expected to be in their local office or working onsite with clients at least three days per week, with at least one "anchor day" per week for full team in-person meetings.