Salesforce Application Support Analyst

Marsh & McLennan Companies; Kuala Lumpur; Hybrid; MYR 45,000 - 60,000; Full time

Job summary

A global risk and consulting firm in Kuala Lumpur is seeking a Salesforce Application Support Analyst. This hybrid role will require you to provide Level 2 and Level 3 support for Salesforce applications, contributing to design and implementation of solutions. The ideal candidate will have a degree in Computer Science and 2-3 years of Salesforce support experience, with excellent stakeholder management skills and familiarity with ITIL standards.

Qualifications

• 2-3 years of hands-on Salesforce support experience.
• Proven ability to lead solutions and drive initiatives independently.
• Familiarity with ITIL standards and incident management.

Responsibilities

• Provide Level 2 and Level 3 support activities.
• Contribute to design, development, and implementation of Salesforce solutions.
• Ensure alignment with business goals and optimize Salesforce functionality.

Skills

Salesforce support

Stakeholder management

Automation

Integrations

Proactive team player

Education

Degree in Computer Science

Tools

Salesforce Lightning

ServiceNow

Job description

Overview

We are seeking a talented individual to join our Application Management Services team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Salesforce Application Support Analyst

Responsibilities

• As a Salesforce Application Support Analyst within our Application Management Services team, you will be a key person of Business-As-Usual (BAU) support and also play a role towards strategic initiatives led by Senior team players.
• This role requires a proactive team player who can contribute/coordinate & identify opportunities for system improvements

We will count on you to

• Coordinate and contribute on Level 2 and Level 3 support activities, troubleshooting issues and escalating when necessary, ensuring minimal disruption to business operations.
• Contributes to the design, development, and implementation of complex Salesforce solutions, automation, and integrations, ensuring alignment with business goals.
• Contribute/coordinate to optimize Salesforce functionality, including evaluating new features, implementing best practices, and attending system upgrades and enhancements activities.
• Stay current with Salesforce releases, features, and industry best practices; recommend and implement improvements to maximize platform value.
• Contribute to the process of Design and develop automation workflows using Salesforce Lightning flows to streamline business processes
• Support workflows using tools like ServiceNow, ensuring efficient incident and change management processes.

Qualifications

• Degree in Computer Science with 2-3 years of hands-on Salesforce support experience with a proven ability to lead solutions and drive initiatives independently.
• Experience in Lightning, automation, and integrations, combined with excellent stakeholder management skills and experience in evaluating and implementing AppExchange solutions and third-party integrations
• Familiarity with ITIL standards, incident management, and change control processes.

What makes you stand out

• Flexible work approach as some weekend/public holiday work and on call work will be required in this role.
• Role will be required to support Pacific work hours supporting Australia/New Zealand.
• Salesforce Administrator Certification

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.