Sales & Training Manager, Bancassurance

Allianz Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur is seeking a Training Manager to oversee the Bancassurance training team and deliver effective training programs. The ideal candidate will have 5-8 years of sales training experience in the Life Insurance industry and must possess a Bachelor’s degree. Responsibilities include developing training materials, ensuring regulatory compliance, and providing coaching to stakeholders. This role offers the chance to significantly impact the training and development culture within the organization.

Qualifications

• 5-8 years of relevant training experience in the Life Insurance industry, preferably in Bancassurance.
• Possess own transport and willing to travel.
• Excellent sales presentation abilities.

Responsibilities

• Manage the Bancassurance training team and deliver professional development training programs.
• Develop and implement structured training programs for sales staff.
• Ensure compliance with regulatory requirements.

Skills

Sales training experience

Communication skills

Coaching skills

People skills

Microsoft PowerPoint

Use of AI tools

Education

Bachelor’s Degree in Business/Administration/Management/Marketing or equivalent

Registered Financial Planner (RFP)/ Certified Financial Planner (CFP)

Tools

Microsoft Excel

Interactive Training Tools

Job description

Job Summary

The incumbent is responsible for managing the Bancassurance training team and to ensure the development and delivery of professional development training programs in support of the Bancassurance Unit to meet the Company's business objectives. Support the business via training and coaching internal and external stakeholders closely on all business KPIs.

Key Responsibilities

• Ensure timely and effective training to sales staff on both new and existing products. He/She will assist in the development of new product training related materials and fully responsible for the training materials enhancements for existing products propositions & features, in adherence to compliance and regulatory requirements.
• The development and implementation of a structured training program in the Bancassurance Unit, spanning across to Business Partners in support of sales objectives. The program covers:
  • Induction / on-boarding such as products & propositions, sales processes, insurance technical aspects, regulations & compliance, etc.
  • Continuous sales training programs such as sales scripts, objection handling, role play, etc.
  • Enhancement programs for the intermediate and advance levels, such as motivational talk, seminars, sales clinics and workshop.
  • Leadership Development programs such as skill enhancements, supervisory and activity management.
• Responsible for "Train-The-Trainer" under Bancassurance Unit. He/She is to ensure alignment of competencies amongst Bancassurance team, Business Partners on their experience in insurance product selling, and that they are trained and certified to carry out their duties. Constant evaluation on training modules/materials to identify performance gap, provides feedback and continuous guidance/coaching to maximize performance.
• Support the business via training and coaching internal and external stakeholders closely on all business KPIs. i.e. Identify, formulate and implement effective sales strategies to motivate business partners in increasing sales activities and its productivity. Promote insurance needs via regular sales ideas broadcast.
• Liaise and work closely with respective units to ensure new product launch and its processes can expedite sales.
• Work with sales team to build up branches with low performance via targeted training.
• Ensure strict compliance to regulatory requirements in relation to continuous professional development programs and licensing of sales individuals. This includes training needs for PCE & CEILI license, Balance Score Card and Registered Financial Planning (RFP) modules and to liaise with the training department of banca partners to ensure compliant of training requirements by local authorities.
• To develop a training and development curriculum ensuring that training programs support the changing needs of the business and address new initiatives. Ensures assessment and evaluation mechanisms are in place to measure the impact and effectiveness of training programs/materials. This also include sourcing of good external trainers and sourcing of training materials from external sources, where applicable, to complete the training & development curriculum.
• Customer-facing engagements. To develop presentation material relevant to the topics for customer events jointly organized with business partners.
• To undertake any other duties and responsibilities requested by the Management as and when required.

Requirements

• Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Business Studies/ Administration/ Management, Marketing or equivalent.
• Professional certification such as Registered Financial Planner (RFP)/ Certified Financial Planner (CFP) is an added advantage.
• Good communication and interpersonal skills.
• At least 5 – 8 years of relevant sales training experience in Life Insurance industry, preferably in Bancassurance, coupled with Agency training.
• Candidates with Sales related experience is preferred.
• Possess own transport and must be willing to travel.
• Excellent in sales presentation, coaching skills and people skills
• Excellent in Microsoft PowerPoint, Word, Excel, Interactive Training Tools
• Familiar with the use of AI tools such as ChatGPT for tasks simplification

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.

We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.

Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let’s care for tomorrow.