Sales Team Leader (Trade-In Car)

Carro; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

Carro, Southeast Asia’s largest online automotive marketplace, seeks a Sales Team Leader (Trade-In) to oversee trade-ins and team performance. The role involves evaluating vehicles, negotiating deals, and driving business growth through strong partnerships. Ideal candidates will have a degree and extensive experience in automotive sales, coupled with strong leadership skills.

Benefits

Comprehensive benefits including medical and insurance

Flexible working arrangements upon request

Formal and informal learning and development programmes

Diverse and inclusive working environment

Qualifications

• 3-5 years of experience in automotive sales or related industries.
• Proven experience in a leadership or team management role.
• Excellent interpersonal skills to build relationships.

Responsibilities

• Oversee and guide the team in handling trade-ins and purchasing used cars.
• Develop and implement sales strategies to achieve volume and profit goals.
• Monitor sales performance and improve the sales process.

Skills

Leadership

Communication

Problem-solving

Decision-making

Education

Diploma or Bachelor’s degree in Business Administration or Automotive Management

Job description

Job Summary
As the Sales Team Leader (Trade-In), you will oversee and guide the team in handling trade-ins and purchasing used cars from customers. Your responsibilities include evaluating vehicles, negotiating trade-in deals, and ensuring a smooth and efficient process in collaboration with Sales Advisors. You will lead the team in building strong partnerships with car dealers and other stakeholders, driving business growth and operational excellence. This role requires strong leadership, a passion for the automotive industry, and a strategic mindset to optimize trade-in opportunities and team performance.

• Recruit, train and develop NCS/UCD Business Managers
• Motivate and coach Business Managers to meet and exceed sales targets
• Provide regular feedback and conduct performance reviews
• Develop and implement sales strategies to achieve volume and profit goals
• Analyze market trends and customer preferences to adjust sales strategies
• Ensure effective pricing and promotional strategies to maximise sales
• Establish and maintain good relationships with new or used car dealers and participate in their events
• Resolve customer's complaints and issues promptly and professionally
• Monitor and improve the sales process to enhance the customer experience
• Monitor sales performance from both NCS/UCD Business Managers and team sales targets
• Continue to look for new prospects and maintain the ongoing growth and satisfaction of our existing customer base
• Track and report on key performance metrics
• Take necessary actions to address underperforming staff
• Ensure all sales transactions and paperwork comply with legal and dealership standards
• Stay up-to-date with industry regulations and guidelines
• Ad hoc assignments are assigned by the direct superior/management team.

Job Requirements

• Diploma or Bachelor’s degree in Business Administration, Automotive Management, or a related field.
• At least 3–5 years of experience in automotive sales, trade-ins, or related industries.
• Proven experience in a leadership or team management role is preferred.
• Excellent communication and interpersonal skills to build relationships with team members, customers, and partners.
• Strong problem-solving and decision-making abilities.
• Leadership and motivational skills to drive team performance and meet targets.
• Willingness to travel locally to meet customers, dealers, or attend events as needed.
• Flexibility to work weekends or extended hours based on business needs.

About Carro

Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro?

• Join the region’s largest online automotive marketplace with offices in 7 countries.
• Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits including medical, insurance and wellbeing.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work at departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.

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Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a manager / team lead? How much notice are you required to give your current employer? Are you willing to travel for this role when required? Do you have automotive sales experience?

Retail & Consumer Products 1,001-5,000 employees

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP and TW.