Sales Support Technical Engineer

MAYAIR; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technical support company in Malaysia is seeking a Pre-Sales Technical Support professional. You will provide essential support to the sales team, handle CRM processes, and ensure accurate integration of materials in SAP. The ideal candidate holds a Diploma in Engineering and speaks English and Bahasa Malaysia; Mandarin is essential for communication with Chinese colleagues.

Qualifications

• Familiarity with CRM systems and SAP is advantageous.
• Strong command of English and Bahasa Malaysia; Mandarin is essential.
• Excellent verbal and written communication skills.

Responsibilities

• Provide quick and accurate support to the sales team regarding product codes.
• Collaborate with sales to clarify specifications.
• Create codes for materials purchased externally.

Skills

Strong command of English

Proficient in Microsoft Office Suite

Detail-oriented

Problem-solving abilities

Ability to collaborate in a team

Education

Minimum Diploma in Engineering or related field

Tools

CRM systems

SAP

Job description

Job Description

Pre-Sales Technical Support

Pre-Sales Technical Support

• Gain a thorough understanding of our product offerings and provide quick and accurate support to the sales team regarding item codes for standard products.

CRM Handling

• Collaborate with sales personnel to clarify incomplete specifications and ensure all necessary details are gathered.
• Assist in the price requisition process, ensuring timely and accurate pricing information is available.

Translation and Code Creation

• Create codes for materials purchased externally by sales and branch offices.
• Translate raw materials and finished goods acquired from MayAir China for integration into our SAP system, ensuring accuracy and consistency.

Job Requirements

• Minimum Diploma, preferably in an Engineering or related field.
• Familiarity with CRM systems and SAP is advantageous.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong command of English and Bahasa Malaysia. The ability to communicate in Mandarin is essential for collaboration with Chinese colleagues.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively within a team environment.
• Detail-oriented with strong problem-solving abilities.

This role is ideal for candidates who are proactive, eager to learn, and passionate about supporting the sales process through technical expertise. If you meet these requirements, we encourage you to apply!

Your Application Will Include The Following Questions

• What's your expected monthly basic salary?
• How many years of experience do you have as a Technical Engineer?
• Which of the following Microsoft Office products are you experienced with?
• Have you worked in a role where you were responsible for authoring and reviewing technical documentation?
• Which of the following languages are you fluent in?