Sales Support Specialist (SG)

CIMB; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank seeks a Customer Service Representative to facilitate corporate account openings and enhance customer satisfaction in Kuala Lumpur. The role entails managing inquiries and ensuring timely documentation submissions within a collaborative environment, ideal for candidates with a passion for service excellence.

Qualifications

• Experience in customer service environment is preferred.
• Ability to handle customer inquiries and issues promptly.
• Strong communication skills required.

Responsibilities

• Responsible for customers' satisfaction and service excellence.
• Facilitate corporate account online opening (OBCA).
• Attend to customer enquiries on banking products promptly.

Skills

Customer Satisfaction

Service Excellence

Communication

Job description

Facilitate account opening and fulfilment of required documentation within internal/external customers.

Description

• Responsible for customers’ satisfaction and service excellence.
• Facilitate corporate account online opening (OBCA).
• Attend to all customer enquiries on banking products and service promptly.
• Handle general incoming enquiries from internal/external customers.
• Assist to send customer information questionnaire and prepare onboarding documents.
• Ensure timely and accurate submissions of documentation within internal customers.
• Calling and tracking of save as draft / purge account opening applications.
• Any other responsibilities / tasks as assigned by the Management from time to time.