Sales Support Officer (Taiping/B2B)

Randstad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading beverage company in Kuala Lumpur is seeking a Sales Support Officer to manage customer orders and ensure efficient operations. You will coordinate between sales and logistics to maintain customer satisfaction. This position is ideal for candidates with a Diploma in Business Administration and strong skills in customer service and order management. Experience in ERP systems is a significant advantage.

Qualifications

• Minimum of a Diploma in Business Administration is required.
• Proficient in using Microsoft Office.
• Experience using an ERP system.

Responsibilities

• Handle all aspects of the order process from review to delivery.
• Coordinate with departments to ensure timely deliveries.
• Manage customer inquiries and complaints.

Skills

Order Management

Logistics Coordination

Customer Service

Reporting

Multitasking

Communication

Education

Diploma in Business Administration

Tools

Microsoft Office

ERP System

Job description

About the Client

Our client is a well-established and integrated bottled water producer with a strong presence in the Malaysian market. As one of the largest companies in its industry, it specializes in the manufacturing and distribution of various beverages. The company is committed to using automated and advanced bottling technology to produce high-quality products.

About the Role

The Sales Support Officer is a key role responsible for providing comprehensive support to the sales team and managing a designated customer base. You will handle all aspects of the order process, from initial review to final delivery, ensuring customer satisfaction and efficient operations.

Key responsibilities include:

• Order Management: You will review customer orders for accuracy, liaise with sales on any discrepancies, and ensure timely order entry into the ERP system.
• Logistics & Coordination: You will review inventory and coordinate with various departments to schedule order loading and ensure timely deliveries. This also involves liaising with logistics and customers regarding container loading schedules and shipment status updates.
• Customer Service: You will handle customer inquiries and complaints, including product disputes and returns (RMA), ensuring proper documentation and resolution.
• Reporting & Administration: You will generate tax invoices, update tracking files, and report on weekly sales volume to the sales team and management. Additionally, you will be responsible for customer PO filing and archiving, and updating e-invoices in customer systems.

About the Team

You will support other sales support officers when they are away and will handle a customer base assigned by a superior. The role requires you to work closely with the sales, logistics, and accounts departments to ensure seamless operations.

Skills & Experience Required

• Education & Experience: A minimum of a Diploma in Business Administration is required. While fresh graduates and interns are welcome, having at least 2 years of working experience in a related field is considered an added advantage.
• Technical Skills: You should be proficient in using Microsoft Office and have experience using an ERP system.
• Key Competencies: The role demands strong coordination and multitasking abilities to handle various tasks and resolve discrepancies.

How to Apply

The above is just a guideline about the position. Please apply through this advertisement. Due to the high volume of applicants, only shortlisted candidates will be contacted.

Additional notes: no extra skills, no additional qualifications required; education: Associate Degree/Diploma