Sales Support, Mortgage

AFFIN Group; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in Johor Bahru. In this role, you will manage loan documentation, assist in monitoring disbursement cases, and ensure the smooth operation of office activities. This position offers a unique opportunity to contribute to a dynamic environment where your skills in administration and sales operations will be valued. If you are a proactive team player with strong interpersonal skills and a passion for excellence, this could be the perfect opportunity for you to make an impact and grow your career.

Qualifications

• Bachelor's degree or equivalent qualification required.
• 2 years experience in sales operation/administration preferred.

Responsibilities

• Handle loan documentation and assist in pre-disbursement tracking.
• Manage office upkeep and ensure safety and security requirements.

Skills

Interpersonal Skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Teamwork

Independence

Fluency in Bahasa Malaysia

Fluency in English

Education

Bachelor's degree/university degree

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Accountabilities

1. Loan documentation handling for pre-submission to post acceptance cases.
2. Assist in monitoring/tracking/updating pre disbursement cases and work closely with FCAD, solicitors, and sales teams to ensure smooth disbursement.
3. Solicitor handling includes letter instruction issuance, ensuring safe custody of letter offer, yearly professional indemnity renewal for ad hoc solicitors, and safe keeping of files registration/record and other related reports preparation.
4. Ensure secure delivery & tracking for pre & post courier within the hub.
5. OPEX and CAPEX management within the hub.
6. Ensure utility, courier, and any other hub-related expenses are sent to the relevant parties for approval & payment.
7. Office upkeep and safety & security requirements are well maintained (i.e., cleaning, water dispenser machine, air conditioner service & maintenance, alarm testing, etc.).
8. Involve in sales-related reporting preparation and compilation as and when required from hub and HQ level.
9. Assist regional sales director and sales manager in core product and non-core (i.e., mortgage insurance, CASA tagging, and credit card, etc.) sales activities management as and when required.
10. Attend to walk-in and customer resolution on general enquiries and requests.

Requirements

1. Bachelor's degree/university degree or equivalent qualification.
2. Preferably 2 years of working experience in a similar role in sales operation/administration and in financial institutions.
3. Good interpersonal skills and skills in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.
4. Team player and able to work independently with minimum supervision.
5. Fluent in both spoken and written Bahasa Malaysia and English.