Sales Support Executive

Morrison Express; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a leading global logistics provider as a Sales Support. Your role will be pivotal in enhancing customer satisfaction and managing communications related to shipments. We are seeking individuals with at least 1 year of experience in Freight Forwarding, while fresh graduates are encouraged to apply. Fluency in Bahasa Malaysia and English is essential, and knowledge of Mandarin is an advantage.

Benefits

Mentorship and Training

Career Growth Opportunities

Qualifications

• Minimum 1 year experience in Freight Forwarding, fresh graduates welcome.
• Good command of Bahasa Malaysia and English; Mandarin is a plus.

Responsibilities

• Ensure customer satisfaction through effective responses to enquiries.
• Manage shipment delays and document accuracy.
• Generate timely reports per customer’s requirements.

Skills

Customer Satisfaction

Problem Solving

Effective Communication

Collaboration

Time Management

Education

Higher Secondary/Diploma

Job description

Morrison Express Corporation, we are a global logistics service provider specializing in the transportation of goods and products across the world. We have offices and agents in over 250 locations, which offer efficient and reliable logistics solutions to clients worldwide.

We believe in the power of diversity and aim to create a community where unique and different individuals can thrive and reach their full potential. All members of our organization should feel a sense of belonging and support.

We are committed to providing excellent service and customized logistics solutions to meet each customer’s unique needs. We leverage technology and operational excellence to surpass the expectations of our customers.

What would be your role as Sales Support?

• To ensure ongoing and consistent customer satisfaction through effective and efficient responses to customer enquiries, issues and problems.
• To manage customer’s expectations in terms of shipment delays, documents (Quotation, Pre-alert) accuracy and related Key Performance Indicators (KPI).
• To identify and solve issue in order to maximize customer satisfaction.
• To discuss and communicate customer feedback with your superior as required, keeping them informed of all relevant information that could affect the sales team.
• To communicate with overseas offices, local vendors and customers on shipment inquiries.
• To be responsible for monitoring and follow up of routing order shipments:
• Order processing.
• Shipments monitoring and follow-up.
• Generate and provide timely report as per customer’s requirements.

Who are we looking for?

• Minimum 1 year of working experience in Freight Forwarding. Fresh graduates are encouraged to apply.
• Candidate must possess at least higher secondary/Diploma or equivalent in any field.
• Good command for both written and spoken Bahasa Malaysia and English. Understanding of Mandarin is an added advantage as this position requires communication with overseas branches and agents.

The personal and professional growth of our team members is a top priority. We invest in knowledge-building, mentorship, and training to foster a fulfilling career journey. We provide people with challenging roles and the support needed to succeed.

Join our team and be a part of our inspiring journey of growth and expansion. We are committed to growing our global network by pursuing exciting opportunities in existing and new locations and market sectors.