Sales Support Executive

Luzi; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

Luzi (Malaysia) Sdn Bhd is seeking a motivated Sales Support Executive. The role involves supporting sales activities, managing customer requests, and collaborating with various internal teams. The company offers a positive work environment, competitive salary, and comprehensive benefits including medical coverage.

Benefits

5-day workweek with flexible hours

Performance bonus provided annually

Fixed monthly allowances (travel, wellness)

Full medical & dental coverage for employee and family

Starting with minimum of 16 days of annual leave

Year-end annual dinner and staff retreats

Qualifications

• 3-5 years' experience in Sales Support / Internal Sales.
• Experience in the fragrance or chemical industry is ideal.
• Ability to work under pressure.

Responsibilities

• Coordinate sales processes and ensure customer requests are processed.
• Maintain KPI’s and update customer databases.
• Assist in documenting sales department processes.

Skills

Interpersonal skills

Communication skills

Leadership skills

Education

Diploma / Degree in Science

Job description

LUZI (Malaysia) Sdn Bhd specializes in the development and manufacturing of fragrance compounds for unique perfumes, cosmetics, home and room fragrances. The company operates internationally with its headquarters in Switzerland. We are looking for a highly motivated personnel as a Sales Support Executive (1 year contract).

Responsibilities

Plan, execute and lead the support of the sales and development processes

To support the sales team and sale agents in coordinating all sorts of department related activities

To ensure all customer requests to LUZI are met on time

Maintains and drives respective KPI’s to measure and manage expected progress by delivering requests and services on time and improve constantly LUZI’s services to improve speed to market

Regularly update and maintain customer requests, projects, and doing the follow up in order the supporting teams meet the given deadlines

To receive first orders and ensure it is processed correctly at the customer service / logistic department

To maintain and update the price list for clients and other customer, sales and logistic related master data

Coordinate the customer requests such as sample orders, marketing material or R&D requests and projects

Sending special goods, marketing materials and special required documents via Fedex / DHL to customers or our headquarters

Maintaining all relevant and important internal sales department documentation properly andliaising with other departments related to the internal sales processes such as Evaluation, QA, PAD, Logistics and R&D

Works closely with QA on issues pertaining to customer complaints and ensure it is addressed

Works closely with Evaluation, Marketing & PAD in fulfilling customer requirements and request

Maintain and update the Customer Database correctly and in timely manner

Requirement

3-5 years’ experience in Sales Support / Internal Sales

Ideally experience in the fragrance industry or similar chemical industry

Any experience in the fields of chemistry, cosmetics is an advantage

Experience in project support

Minimum Diploma / Degree in Science, preferably in Chemistry Major

Strong personality with sound interpersonal and leadership skills.

Pleasant, well-groomed, confident and winning appearance

Ability to work under pressure

Good manners

Very good communication skills

Structured, independent, reliable, and result-oriented working style and have technical flair

Job Highlights & Benefits

5-day workweek with flexible hours

Performance bonus provided on an annual basis

Fixed monthly allowances (travel, wellness)

Attractive full Medical & Dental coverage of for employee and their family (spouse and children) provided

Group Hospital and surgical coverage of for employee and their family (spouse and children) provided

Starting with minimum of 16 days of annual leave

Year-end annual dinner and staff retreats for employees to unwind

Why Choose LUZI?

At LUZI, we are committed to creating a positive and collaborative work environment where our employees can thrive. We offer a competitive salary, health and well-being benefits, and an open communication culture. If you are a highly motivated individual who thrives in a fast-paced environment and possess the necessary qualifications, we invite you to submit your application to join our team now! Please send in your application to [e-mail]

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Do you have customer service experience? Which of the following types of qualifications do you have? How many years' experience do you have as a Sales Support Executive? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? Do you have order processing experience?

Manufacturing, Transport & Logistics 51-100 employees

Luzi (Malaysia) Sdn Bhd specializes in the development and manufacturing of fragrance compounds for unique perfumes, cosmetics, home and room fragrances. The company operates internationally with its headquarters in Switzerland.

LUZI MISSION STATEMENT

Creativity Made in Switzerland, Since 1926.

Our mission statement reflects our customers’ needs.

Our activities enable customers to perfect their products with unique and unmistakeable fragrance compositions.

Our reputation depends on our guarantee of three crucial factors:

our promise of outstanding quality,

close customer partnerships based on trust and

taking responsibility for our action

Luzi (Malaysia) Sdn Bhd specializes in the development and manufacturing of fragrance compounds for unique perfumes, cosmetics, home and room fragrances. The company operates internationally with its headquarters in Switzerland.

LUZI MISSION STATEMENT

Creativity Made in Switzerland, Since 1926.

Our mission statement reflects our customers’ needs.

Our activities enable customers to perfect their products with unique and unmistakeable fragrance compositions.

Our reputation depends on our guarantee of three crucial factors:

our promise of outstanding quality,

close customer partnerships based on trust and

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What can I earn as a Sales Support Executive