Sales Support Engineer

ISEP; Shah Alam; On-site; MYR 40,000 - 70,000; Full time

Job summary

A leading engineering company is seeking a Sales Support Engineer to enhance its sales process through technical expertise and tailored solutions. The role encompasses engaging with clients, preparing proposals, and providing crucial sales support, particularly within the Oil & Gas sector. The ideal candidate will possess a degree in electrical or electronic engineering, along with strong communication skills and project management experience.

Qualifications

• Bachelor’s degree related to electrical/electronic engineering.
• 2 years experience in the Oil & Gas industry.
• Willingness to travel as needed.

Responsibilities

• Interpret enquiries and requests for quotations from customers.
• Prepare RFQs for suppliers and compile tender specifications.
• Monitor progress of proposals and maintain accurate records.

Skills

Communication

Presentation

Interpersonal skills

Analytical skills

Project management

Problem-solving

Education

Bachelor’s degree in electrical/electronic engineering

Tools

Computer-aided design (CAD) software

Job description

Job Summary:

The Sales Support Engineer is responsible for supporting the sales process by providing technical expertise, developing tailored solutions, and ensuring customer requirements are met effectively. This includes engaging with clients to understand their needs, preparing proposals, coordinating with internal teams, and offering pre- and post-sales technical support. The role also involves contributing to business development, ensuring product fit, and delivering solutions that align with industry standards, timelines, and quality expectations.

Qualifications:

• Bachelor’s degree in electrical/electronic engineering or related field.
• Excellent communication, presentation and interpersonal skills.
• Ability to analyse customer needs and propose effective solutions.
• Proficiency in computer-aided design (CAD) software and other relevant tools.
• Project management skills with the ability to manage multiple tasks simultaneously.
• 2 years experience in Oil & Gas industry.
• Willingness to travel as needed to meet with customers and support sales activities.

Location: Klang, Selangor

Job responsibilities & duties

• Interpret enquiries and requests for quotations from existing and prospective customers to establish an initial understanding of the customer’s requirements/project specification.
• Build further understanding of requirements by liaising with customers, either face to face or over the virtual meeting platform (MS Teams) as appropriate.
• In line with product decision, determine the key objectives and possible options to be covered in the proposal, coordinating the supply of necessary information, organizing the various estimates, and defining the scope of supply.
• Work in partnership with Sales, Project Managers, as appropriate to need in order to evaluate technical risk and commercial terms.
• Prepare RFQ’s for suppliers/subcontractors against specs and T&C’s.
• Compile comprehensive tender specifications defining prices, commercial conditions, comments and deviations and technical specifications for presentation to the customer.
• Support Sales Manager/Sales Engineers during the bid-process.
• Monitor progress and status of Proposals, maintaining accurate records and keeping the Proposals Manager fully informed at all times.
• Support Engineering / Project team during handover of Proposals that have resulted in orders.
• For trading, process purchase request, and liaise with procurement and logistics to ensure on-time delivery.
• Maintain internal Quality systems as relevant to the processing of enquiries and proposals.
• Ensure that Quality management policies and procedures are adhered to in all work undertaken.
• Organize site visits and meetings with customers, suppliers, subcontractors or consultants as required.
• Other ad-hoc duties as required by the supervisor.