Sales Support Engineer

Trane Technologies; Masai; On-site; MYR 48,000 - 65,000; Full time

Job summary

A leading industrial company in Malaysia is seeking an Order Management Specialist to handle equipment selection, manage orders, and resolve technical queries. The ideal candidate has a Bachelor's degree in a technical field and experience in order management or sales engineering, especially in HVAC. Strong communication skills and proficiency in Microsoft Office are essential. The role offers opportunities for growth in a collaborative environment.

Qualifications

• Prior experience in order management or technical support is advantageous.
• Ability to understand and communicate technical concepts clearly.
• Detail-oriented, proactive, and able to work independently or in a team.

Responsibilities

• Choose suitable equipment based on project specifications.
• Resolve technical questions about equipment specs.
• Prepare Customer Order Acknowledgment Process documents.
• Monitor production timelines and address delays.
• Ensure accurate records of costs and invoices.

Skills

Strong technical acumen

Proficient in Microsoft Office

Excellent problem-solving skills

Strong communication skills

Customer-focused mindset

Education

Bachelor’s degree in technical field

Tools

Microsoft Excel

ERP systems

Job description

Responsibilities

1. Equipment Selection and Costing Compilation for Applied & Unitary
   • Equipment Selection: Choose suitable equipment based on project needs and specifications.
   • Costing Compilation: Collect cost details, including quotes, taxes, shipping, and installation, and prepare cost reports.
2. Following Up on Technical Queries with Manufacturer & Vendor
   • Technical Queries: Resolve technical questions about equipment specs, performance, and installation by communicating with manufacturers and vendors.
   • Follow-Up: Ensure timely responses and keep records of all communications.
3. Order Management
   • COAP Compilation: Prepare Customer Order Acknowledgment Process documents with order details.
   • Enter Order to Factory: Submit and record orders for production.
   • Change Order: Manage and communicate any order changes.
   • Production Lead Time Follow-Up: Monitor production timelines and address delays.
   • Logistics Coordination: Arrange and track shipping and delivery of equipment.
   • GDI Arrangement: Ensure clear instructions for goods delivery.
4. Document Management for Costing, Delivery Order (DO), Billing, and Payment
   • Costing Documentation: Keep accurate records of costs, quotes, and invoices.
   • Delivery Order (DO): Prepare and manage delivery orders.
   • Billing: Handle invoicing, payment tracking, and resolve discrepancies.
   • Payment: Ensure timely payments to suppliers and vendors.

Qualifications

• Education: Bachelor’s degree in technical field (i.e. Engineering, HVAC, or related field).
• Experience: Prior experience in order management, technical support, sales engineering role is an advantage, especially in the HVAC or industrial equipment industry.
• Skills:
  • Strong technical acumen with the ability to understand and communicate technical concepts clearly.
  • Proficient in Microsoft Office, particularly Excel; experience with ERP or order management systems is a plus.
  • Excellent problem-solving and analytical skills.
  • Strong verbal and written communication skills to interact effectively with internal teams, suppliers, and customers.
  • Customer-focused mindset with the ability to handle multiple tasks and deadlines.
• Attributes: Detail-oriented, proactive, and able to work both independently and collaboratively in a team-oriented environment.