Sales Support & Data Analytic Executive

Jobstreet Malaysia; Pasir Gudang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in Malaysia is seeking a Sales Support & Data Analytic Executive to collaborate with the sales team. The role entails providing support in sales data analysis and customer management to achieve commercial objectives. Applicants should have a Bachelor's degree, strong analytical skills, and proficiency in data tools like Microsoft Excel. Proactive candidates with a keen attention to detail are encouraged to apply.

Qualifications

• Bachelor Degree holder in Business & Marketing with customer management experience.
• Proficient in sales data analysis and presentation.
• Good command of English and B2B business knowledge.

Responsibilities

• Providing sales support & data analysis for the commercial team.
• Managing customer complaints and after-sales follow-up.
• Assisting in project creation and managing credit exposure.

Skills

Business data analysis

Communication

Attention to detail

Proactivity

Education

Bachelor Degree in Business & Marketing

Tools

Microsoft Excel

Microsoft PowerPoint

SAP

Salesforce.com

Job description

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Sales Support & Data Analytic Executive role is to work together with commercial and sales team to achieve the commercial objectives and improve customer’s satisfactory.
Main responsibilities will be

providing Sales Support & Data analysis for commercial team;

Analyze & manage the exposure with customers and risk on contracts and credit; manage customer complaint and after sales follow-up;

coordinating and work with cross functions/department to meet the commercial objectives.

Main Scope :

A. Customer and commercial support
• Supporting the Sales Manager on SAP quotation preparation and tender/bidding preparation.
• Manage sample arrangement and follow up
• Assisting in new projects creation, new customers onboarding and account creations.
• Follow up on trial proposal and other request from customers
• Provide periodically sales report & analysis to the commercial team & update the CRM Salesforce System

B. Risk Management
• Work with commercial team to manage credit exposure, credit limit and payments collection.
• Manage customers contract to ensure contract is executed according to the contract validity.

C. Customer complaint management
• Follow up with internal department to manage complaints & ensure timely response.
• Work with different function and department to drive improvement and customer satisfactory

Requirement :

Bachelor Degree holder in Business & marketing, with experience in managing customers

Proficient in Business data analysis & presentation, using Microsoft Excel & Microsoft PowerPoint.

Proficiency in English communication, commercial sense and B2B business knowledge

Accuracy and keen attention to detail are key aspects of the role.

Proactive and self-motivated individual

Proficiency in SAP and Saleforce.com (CRM) system will be an added advantage

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