Sales Support Coordinator - Property Management

Good Life Property Management; Port Klang; Remote; MYR 100,000 - 150,000; Part time

Job summary

A property management company is seeking a passionate Sales Support Coordinator. This remote position requires excellent communication skills and a strong customer service background. Key responsibilities include answering calls, managing leads in the CRM, and coordinating appointments. Ideal candidates will have a commitment to exceptional service. The role offers an hourly rate of $8 - $9 per hour.

Qualifications

• Proven experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Strong organizational skills for managing multiple tasks.

Responsibilities

• Answer all incoming calls and manage customer queries.
• Update CRM database with new leads.
• Schedule appointments and manage cancellations.

Skills

Customer service experience

Communication skills

Organizational skills

Proficiency in Google Suite

Ability to manage multiple tasks

Job description

Overview

Good Life Property Management is seeking a Sales Support Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Sales Support Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.

Responsibilities

• Answers 100% of incoming phone calls, providing a warm and friendly first impression
• Answers basic questions about Good Life and services offered
• Manages & updates CRM database with new leads
• Schedules and secures appointments with new leads
• Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers
• Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers
• All other duties as assigned

Skills and Qualifications

• Proven experience in a customer facing role
• A passion for providing exceptional customer service
• Ability to create a welcoming environment on all phone calls
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong internet, speed must be a minimum of 50 Mbps
• Proficiency in Google Suite
• A willingness to learn and develop new skills and knowledge
• An understanding of and a commitment to our company's value-focused approach
• Experience in similar role
• This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours
• Hourly Rate: $8 - $9 per hour

Key Performance Indicators

• 100% of inbound calls answered
• Number of inbound and outbound calls handled
• Discovery calls booked from both inbound and outbound efforts
• Show rates for scheduled discovery calls
• Conversion rates from discovery calls to closed sales
• Contribution to overall appointment-to-close success for the Business Development team

EEO Disclosure

Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.

Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit.