Sales Support Coordinator

Intretech; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in smart manufacturing is seeking a Sales Support Coordinator to manage customer inquiries and order processing efficiently. The ideal candidate will have a diploma and 1-2 years of relevant experience, primarily in a manufacturing or electronics context. This role is crucial for maintaining strong customer relationships and ensuring accurate order fulfillment.

Qualifications

• Minimum 1-2 years of customer service experience in manufacturing or electronics.
• Experience with ERP and CRM systems is a plus.

Responsibilities

• Serve as the second point of contact for customer inquiries.
• Process customer forecasts and maintain accurate Purchase Orders.
• Monitor shipment statuses and report any risks.

Skills

Customer service

Effective communication

Order processing

Forecasting

ERP systems

CRM systems

Education

Diploma or equivalent

Bachelor's degree in Business Administration or related field

Job description

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• Serve as second point of contact for customer inquiries and coordinate on the requirements’ fulfillment.
• Maintain a positive and professional relationship with customers through effective communication.

2.Customer Orders Management:

• Processing customer forecast, risk buy, Purchase Orders and make weekly comparison to review gap variance. Variance report required release to higher level and trigger discussion with customer if required.
• Ensure detail and updated forecast, risk buy & POs are entered into the system correctly and all relevant information is captured. Overdue detail required to coordinate with customer and ensure revise to update version at weekly basic.

3.Delivery Management:

• Provide customer orders/delivery report to higher level. Daily monitor shipment achievement status and report to higher level if foreseen any shipment failure risk.
• Coordinate with internal departments such as production, quality control, production planner, supply chain and logistics relate to customer shipment plan.

Education:

• Diploma or equivalent required. Bachelor's degree in Business Administration, Communications, or a related field preferred

Experience:

• Minimum of 1-2 years of customer service experience, preferably in a manufacturing or electronics environment. Experience with order processing, ERP, and CRM systems is a plus.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Sales Support Coordinator? Do you have customer service experience? Which of the following Customer Relationship Management (CRM) systems do you have experience using? Do you have order processing experience? How many years' experience do you have with forecasting for businesses?

Manufacturing, Transport & Logistics 1,001-5,000 employees

Intretech (Malaysia) Sdn. Bhd., established in 2016, is a subsidiary of Intretech Inc. (Xiamen, China), a global leader in smart manufacturing. We specialize in the assembly of electrical and electronic products, including SMT processes, and serve as a trusted contract manufacturer for clients in the U.S. and Europe.

Our capabilities also extend to medical device manufacturing. Backed by our unique UDM model, advanced technology, and quality systems, we deliver end-to-end solutions from R&D to mass production. “Intretech – Make Life Interesting” reflects our mission to innovate, inspire, and connect with the world.

Join us to shape the future of intelligent manufacturing.

Intretech (Malaysia) Sdn. Bhd., established in 2016, is a subsidiary of Intretech Inc. (Xiamen, China), a global leader in smart manufacturing. We specialize in the assembly of electrical and electronic products, including SMT processes, and serve as a trusted contract manufacturer for clients in the U.S. and Europe.

Our capabilities also extend to medical device manufacturing. Backed by our unique UDM model, advanced technology, and quality systems, we deliver end-to-end solutions from R&D to mass production. “Intretech – Make Life Interesting” reflects our mission to innovate, inspire, and connect with the world.

Join us to shape the future of intelligent manufacturing.

What can I earn as a Sales Support Coordinator