Sales Support & Contract Administrator

Doka GmbH; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in formwork solutions is seeking a qualified professional for a Sales Support Coordinator role in Malaysia. The candidate will support the sales team, maintain client relationships, and ensure effective communication. This full-time position offers competitive benefits in a dynamic work environment.

Benefits

Comprehensive medical and insurance coverage

Dental and optical benefits

Medical checkups

Training opportunities

Flexible hours

Qualifications

• Experience in Sales Support/Coordination and Contract Administration in a multinational environment.
• Proficiency with Sales & CRM tools and Microsoft Office required.
• Strong communication skills, attention to detail, and team-oriented attitude needed.

Responsibilities

• Support sales team by maintaining the CRM Tool and managing administrative tasks.
• Build and maintain client relationships through direct contact.
• Prepare for sales meetings and lead team events.

Skills

Interpersonal skills

Communication

Organizational skills

Negotiation skills

Numerical aptitude

Education

Diploma in Law

Diploma in Engineering

Diploma in Business/Sales Management

Diploma in Quantity Surveying

Tools

Sales CRM tools

Microsoft Office

Excel

Job description

Doka is a world leader in providing innovative formwork, solutions, and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With more than 180 sales and logistics facilities in over 60 countries, Doka has a high-performing distribution network for advice, customer service, and technical support on the spot, ensuring that equipment is swiftly provided – no matter how big and complex the project. Doka employs 7,000 people worldwide and is part of the Umdasch Group, which has stood for reliability, experience, and trustworthiness for more than 150 years.

As a customer-focused organization, Doka recognizes that its greatest assets are its employees, which is why it is constantly seeking talented professionals eager to develop their careers in this challenging industry.

From metro stations to high-rises to complex projects like the KL Metropolis, Doka Malaysia has diversified its scope and location, including several projects outside Kuala Lumpur.

Doka has recently acquired Malaysian-based MFE Formwork Technology, a leader in monolithic aluminium formwork, strengthening its position in the Asia Pacific region and supporting its strategic growth plan.

Currently, Doka Malaysia is looking to recruit a career-driven professional to join its versatile team and support the company's ongoing expansion. The ideal candidate will be a qualified, natural team player who can add significant value to this dynamic team.

Job Description

Your key responsibilities will include:

1. Supporting the sales team to increase conversion rates by completing administrative tasks, such as maintaining the in-house CRM Tool.
2. Providing support in contract administration, claims management, and legal proceedings, ensuring obligations to customers and partners are met.
3. Establishing and maintaining excellent client relationships through direct contact, phone, and other communication channels.
4. Sharing the value proposition of Doka products and services and delivering effective product presentations.
5. Responding to sales inquiries and converting them into orders to ensure customer satisfaction.
6. Supporting credit interactions with customers and ensuring full payment.
7. Ensuring data quality in the CRM tool for Malaysia and utilizing market intelligence tools to identify potential projects.
8. Coordinating marketing activities in Malaysia and staying updated on industry trends and regulations.
9. Preparing for sales meetings, workshops, and leading team events and activities.
10. Capturing complaints in the online management tool.
11. Performing any other tasks as assigned.

Qualifications

Professional requirements include:

• A Diploma in Law, Engineering, Business/Sales Management, or Quantity Surveying.
• Experience in Sales Support/Coordination and Contract Administration within a multinational environment in Malaysia, preferably in the construction sector.
• Proficiency with Sales & CRM tools and Microsoft Office, especially Excel.
• Strong interpersonal, communication, organizational, follow-up, and negotiation skills, along with numerical aptitude.
• Team-oriented attitude, positivity, and credibility.
• Excellent English communication skills, both written and verbal. Mandarin speaking is an advantage.
• Additional preferred skills: financial acumen, experience with FIDIC contracts, PMP certification.
• Attributes include attention to detail, organizational skills, assertiveness, problem-solving ability, and innovative thinking.

Additional Information

This is a full-time position with flexible hours from Monday to Friday. Benefits include comprehensive medical and insurance coverage, dental, optical, medical checkups, training, and a diverse work environment.

Apply now!

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Internal candidates should send their CVs detailing roles and responsibilities, and inform their manager and HR before applying.