Sales Support & Contract Administrator

Doka GmbH; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Doka, a leader in formwork solutions, seeks a proactive Sales Support & Contract Coordinator to enhance their team in Kuala Lumpur. Ideal for fresh graduates, this role emphasizes collaboration, customer communication, and support in a dynamic construction environment. Benefits include flexible hours, full medical coverage, and training opportunities.

Benefits

Flexible working hours

Full medical and insurance coverage

Dental and optical checkup benefits

Training opportunities

Qualifications

• Fresh graduates encouraged; up to 1 year experience preferred.
• Strong command of English; Mandarin proficiency an advantage.
• Proficient in Microsoft Excel, detail-oriented, organized.

Responsibilities

• Assist sales team with CRM updates, proposals, and administrative coordination.
• Support contract documentation and claims preparation.
• Maintain customer communication and assist in order coordination.

Skills

Detail-oriented

Organizational skills

Communication

Team player

Multitasking

Education

Diploma or Degree in Quantity Surveying

Degree in Engineering or Business

Tools

Microsoft Excel

CRM systems

Job description

Doka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With more than 180 sales and logistics facilities in over 60 countries, Doka has a high performing distribution network for advice, customer service and technical support on the spot and ensures that equipment is swiftly provided – no matter how big and complex the project. Doka employs 7,000 people worldwide and is a company of the Umdasch Group, which has stood for reliability, experience and trustworthiness for more than 150 years.

As a customer-focused organisation, Doka understands that its greatest assets are its employees, which is why Doka is consistently looking for talented professionals who are keen to develop their career in this challenging industry.

From metro stations to high-rises to more challenging projects such as the KL Metropolis, Doka Malaysia has diversified in terms of scope, but also location to include several projects outside of the capital city of Kuala Lumpur.

Doka now combines its strengths with Malaysian-based MFE Formwork Technology, market leader in monolithic aluminium formwork. With this acquisition, Doka has achieved another significant milestone in its strategic growth plan and thus strengthened its position in the Asia Pacific region, an important growth market for the group.

Doka Malaysia is currently looking to recruit a career driven professional to join its versatile team and support the company’s ongoing national expansion. The suitable candidate will be a qualified, natural team player who can add significant value to this highly dynamic team.

Job Description

We are looking for a proactive and detail-oriented Sales Support & Contract Coordinator to join our growing team. This position is ideal for fresh graduates or individuals with up to 1 year of experience in Quantity Surveying (QS) or Contract Administration, who are passionate about supporting commercial and operational teams in a dynamic construction environment.

Key Responsibilities:

• Sales Support: Assist the sales team with CRM updates, proposal and quotation preparation, and general administrative coordination to improve efficiency and response time.
• Contract & Claims Assistance: Support contract documentation, claim preparation, and ensure compliance with basic contractual obligations.
• Customer Communication: Maintain and update customer contact information; support communication via phone, email, and online platforms.
• Product Knowledge Support: Understand Doka’s products and services and assist in conveying their value to clients.
• Order Coordination: Respond to customer enquiries and assist in converting leads into confirmed orders.
• Credit Support: Coordinate with the sales and finance teams to track outstanding payments and follow up as needed.
• CRM & Market Screening: Ensure data accuracy in the CRM system and assist in identifying new project opportunities.
• Marketing Coordination: Support local marketing activities and help ensure brand consistency in customer-facing initiatives.
• Sales Meetings & Team Events: Assist with the preparation and coordination of internal sales meetings, team events, and presentations.
• Complaint Handling: Log customer complaints into the designated complaint management system for follow-up and resolution.
• Perform additional duties as assigned by the manager.

Qualifications

Who We’re Looking For:

• Fresh graduates are encouraged to apply
• Candidates with up to 1 year of experience in Quantity Surveying, Contract Executive roles, or related fields will be an advantage
• Minimum Diploma or Degree in Quantity Surveying, Engineering, Business, or related discipline
• Strong command of English (written and spoken)
• Mandarin proficiency is an added advantage to support communication with a wider range of customers
• Proficient in Microsoft Excel and comfortable using or learning CRM systems
• Detail-oriented, organized, and able to multitask in a fast-paced environment
• A team player who can collaborate across functions and with diverse colleagues

Additional Advantages (not mandatory):

• Internship or project-based exposure in sales support, QS, or contract administration
• Familiarity with construction industry practices or tools

Additional Information

We offer a fulltime position with flexible working hours from Monday to Friday, we have full medical and insurance coverage, with dental, optical, medical checkup benefits andtrainings and work with a diverse group of colleagues.

Apply now!

Let’s form the future together. Be part of it!

For internal candidates please send in your CV detailing your roles and responsibilities.

You are also required to notify your manager and HR regarding your interest before you apply to this position.