Sales Support

PEOPLE PROFILERS; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Support professional to enhance customer satisfaction and drive sales. In this role, you'll manage customer orders, maintain inventory accuracy, and coordinate deliveries, ensuring a seamless workflow. You'll also assist the sales team with marketing activities and develop strong relationships with customers. If you thrive in a fast-paced environment and possess excellent communication skills, this opportunity is perfect for you. Join a company that values ambition, innovation, and teamwork, and make a significant impact in the sales process.

Qualifications

• Valid driver's license and ability to meet driving record requirements.
• Strong sales aptitude and desire to sell.
• Excellent communication and interpersonal skills.

Responsibilities

• Process customer orders, verify pricing, and follow up on deliveries.
• Maintain inventory accuracy and coordinate deliveries and pickups.
• Provide customer service and assist sales staff with marketing activities.

Skills

Sales

Customer Service

Microsoft Office

Interpersonal Skills

Time Management

Networking

Data Entry

Marketing

Teamwork

English Communication

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Sales Support is responsible for handling orders, inventory, deliveries, returns, and customer service inquiries, as well as assisting the sales staff with sales and marketing activities. Sales Support works closely with the branch manager, the sales representatives, and the warehouse personnel to ensure a smooth and efficient workflow and a high level of customer satisfaction.

Duties and Responsibilities:

1. Process customer orders and quotes, verify pricing and availability, and follow up on order status and delivery confirmation.
2. Maintain inventory accuracy and availability, perform cycle counts, replenish stock, and report any discrepancies or issues.
3. Coordinate deliveries and pickups, load and unload trucks, and ensure timely and accurate delivery of products to customers.
4. Handle customer returns, exchanges, and warranty claims, process credit memos and invoices, and resolve any customer complaints or issues.
5. Provide customer service and support, answer phone calls and emails, and respond to customer inquiries and requests.
6. Assist the sales staff with sales and marketing activities, such as generating leads, preparing proposals, conducting presentations, and participating in trade shows and events.
7. Assist & drive sales in industrial distribution to achieve sales goals and targets.
8. Develop strong relationships and networking with existing/prospective customers.
9. Perform general administrative and clerical tasks, such as filing, copying, scanning, and data entry.
10. Comply with all company policies and procedures, as well as safety and quality standards.

QUALIFICATIONS:

1. A valid driver's license and the ability to meet our driving record requirements.
2. A strong aptitude for Sales and a desire to sell.
3. Demonstrate our core values of Ambition, Innovation, Integrity, and Teamwork.
4. The ability to lift, slide and lower packages that typically weigh 5-10kg and may weigh up to 15kg.
5. High school diploma or equivalent.
6. Previous experience in sales, customer service, or warehouse operations preferred.
7. Excellent communication and interpersonal skills, both verbal and written.
8. Strong organizational and time management skills, with the ability to prioritize and multitask.
9. Proficient in Microsoft Office applications, such as Word, Excel, and Outlook.
10. Ability to work independently and as part of a team.
11. The ability to speak fluent English.

Please send your updated CV to [e-mail] if the role is relevant to your experience.

Due to the volume of applications, we regret to inform that only shortlisted candidates will be notified.

Required Skills:

Trade Shows, Confirmation Memos, Load, Returns, Deliveries, Credit, Interpersonal Skills, Networking, Availability, Data Entry, Filing, Customer Satisfaction, Presentations, Time Management, Teamwork, Customer Service, Microsoft Office, Marketing, English Communication, Sales Management.