Sales Support

ZF; Petaling Jaya; On-site; MYR 45,000 - 55,000; Full time

Job summary

A leading automotive supplier in Petaling Jaya, Malaysia is seeking a Customer Competence Center Representative to manage customer orders and provide exceptional service. The role requires at least 3 years of commercial and customer support experience. Ideal candidates will have strong problem-solving skills and experience with CRM systems like Salesforce and SAP. Join our team and contribute to delivering outstanding customer service.

Qualifications

• Minimum 3 years of commercial experience and 3 years in customer support.
• Demonstrated problem-solving skills.
• Experienced in CRM systems.

Responsibilities

• Serve as the main contact for customer orders and issue resolution.
• Manage customer data and processes in ERP/CRM systems.
• Coordinate order-related communication with internal teams.

Skills

Problem-solving

Interpersonal skills

Networking

Communication

Customer-focused mindset

Tools

Salesforce

SAP

Job description

Req ID 81242|Petaling Jaya, Malaysia,ZF Sales and Service (Malaysia) Sdn. Bhd.

Job Description

internal title:Customer Competence Center Representative

Your task:

1) Serve as the main contact for customer orders, handling order placement, processing (EDI, online, manual), and issue resolution within ASEAN region.

2) Maintain customer data and processes in ERP/CRM systems,

3) Manage support intercompany pricing, back-orders, and claims.

4) Coordination on order-related communication with the internal teams (SPOKE) on deviations from deadlines.

5) Creation and distribution of evaluations and statistics (sales, turnover, etc.) for internal and external bodies (e.g. customers), support in analyzing and evaluating data, development of suggestions for optimization. Supply insights to local SPOKE team.

6) Promote and assist with online ordering platforms.

Your profile:

• Minimum3 years Commercial experience and 3 years customer support

• Demonstrated problem-solving skills

• Experienced in CRM system (Salesforce/SAP)

• Excellent interpersonal, networking and communication skills

• Customer-focused mindset with a passion for delivering exceptional service.

Be part of our ZF team as Sales Support and apply now!

Contact

Ying Li

[phone]