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Sales Support

ZF Friedrichshafen AG

Petaling Jaya

On-site

MYR 50,000 - 70,000

Full time

2 days ago
Be an early applicant

Job summary

A leading mobility solutions provider located in Petaling Jaya is seeking a Customer Competence Center Representative. This role involves handling customer orders, managing data in ERP/CRM systems, and ensuring exceptional customer service. Candidates should have a minimum of 3 years in commercial and customer support roles. Join the team to shape the future of mobility with a focus on inclusiveness and exceptional service.

Qualifications

  • Minimum 3 years commercial experience in customer support.
  • Proven experience with CRM systems.
  • Excellent networking and communication skills.

Responsibilities

  • Serve as the main contact for customer orders.
  • Maintain customer data and processes in ERP/CRM systems.
  • Manage support intercompany pricing, back-orders, and claims.
  • Coordinate order-related communication with internal teams.
  • Create and distribute evaluations and statistics for customers.
  • Promote and assist with online ordering platforms.

Skills

Problem-solving skills
Interpersonal skills
Networking skills
Communication skills
Customer-focused mindset

Tools

Salesforce
SAP

Job description

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Country/Region: MY

Location:

Petaling Jaya, 10, MY, 47810

Req ID 81242|Petaling Jaya, Malaysia,ZF Sales and Service (Malaysia) Sdn. Bhd.

Job Description

internal title:Customer Competence Center Representative

1) Serve as the main contact for customer orders, handling order placement, processing (EDI, online, manual), and issue resolution within ASEAN region.

2) Maintain customer data and processes in ERP/CRM systems,

3) Manage support intercompany pricing, back-orders, and claims.

4) Coordination on order-related communication with the internal teams (SPOKE) on deviations from deadlines.

5) Creation and distribution of evaluations and statistics (sales, turnover, etc.) for internal and external bodies (e.g. customers), support in analyzing and evaluating data, development of suggestions for optimization. Supply insights to local SPOKE team.

6) Promote and assist with online ordering platforms.

Your profile:

Minimum3 years Commercial experience and 3 years customer support

Demonstrated problem-solving skills

Experienced in CRM system (Salesforce/SAP)

Excellent interpersonal, networking and communication skills

Customer-focused mindset with a passion for delivering exceptional service.

Be part of our ZF team as Sales Support and apply now!

Contact

Ying Li

+86 21 3761 7039

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

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