Sales Support

DEWAVE TECHNOLOGY SDN BHD; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

Join Dewave Technology Sdn. Bhd. as a Sales Support professional in Kuala Lumpur. In this hybrid role, you will engage with customers, manage sales processes, and ensure compliance in KYC operations within a fast-paced fintech and blockchain environment. Ideal candidates should have a strong record in sales and customer services, fluency in Mandarin and English, and a keen understanding of customer relationship management.

Benefits

Career Growth Opportunities

Ongoing Training and Development

Annual Leave, Medical Leave, and Public Holidays

Annual Increment and Bonus

Qualifications

• Fluent in Mandarin and English.
• Strong communication and negotiation skills.
• Tech-savvy with online tools.

Responsibilities

• Communicate with customers and guide them through the sales process.
• Maintain and expand relationships with clients.
• Conduct comprehensive reviews of customer onboarding cases.

Skills

Sales Performance

Customer Relationship Management

Problem-Solving

Negotiation

Communication

Education

Diploma or Degree in Business, Marketing, or Finance preferred

Job description

Welcome to Dewave Technology Sdn. Bhd.!
We’re looking for experienced Malaysian professionals to join our dynamic team in Kuala Lumpur. If you have a strong background in customer service, sales, and KYC operations, and you're eager to advance your career in the fast-paced blockchain and fintech industry, we want to hear from you.

About Us

Dewave Technology Sdn. Bhd. provides backend and customer support services for AscendEX Group, a global leader in trading, fintech, and blockchain solutions. AscendEX was founded in 2018 by Wall Street investors and offers an all-in-one platform for trading, investing, and earning in cryptocurrency markets.

With a growing global presence, we are expanding our team in Malaysia to support our long-term goal of becoming the go-to platform for cryptocurrency education and secure trading.

This hybrid role involves both sales responsibilities and client servicing. Ideal for experienced candidates with a strong track record in sales performance customer relationship management, and onboarding/KYC processes.

Key Responsibilities

Communicate with customers via text on online platforms, guiding them through the sales process.

Maintain and expand relationships with existing and new customers, increasing customer loyalty.

Promote, showcase, and sell company products to achieve sales targets.

Successfully close sales deals and contribute to business growth.

Complete comprehensive reviews of incoming customer onboarding cases and ensuring that the application of KYC principles is consistent with the Company’s KYC policy and customer risk assessment.

Reviewing KYC documents obtained from the customer, utilizing our validation tools and reputable sources to verify the AML documentation.

Stay updated on industry trends, market dynamics, and competitors to refine sales strategies.

Handle customer inquiries and complaints, providing effective solutions.

Offer accurate product, pricing, and service information, ensuring customer understanding and satisfaction.

Collect customer feedback, address issues, and enhance the overall customer experience.

Maintain customer records and follow up on customer needs regularly.

Requirements

Fluent in Mandarin and English (spoken and written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Strong communication, problem-solving, and negotiation skills

Able to work independently and in a team-oriented environment

Tech-savvy and familiar with computer systems and online tools

Minimum high school qualification (Diploma or Degree in Business, Marketing, or Finance preferred)

Preferred Qualifications

Experience with digital onboarding, KYC verification tools, and compliance procedures

Experience handling KYC/AML processes is a strong advantage

Minimum 1 year of relevant experience in sales, onboarding, or fintech-related industries is a strong advantage

Knowledge of cryptocurrency trading platforms or blockchain technology

High integrity and commitment to data confidentiality

Prior experience in fintech, blockchain, crypto, telecom, or financial services is highly desirable

Immediate availability is a plus

Salary & Benefits

Basic Salary: Up to RM2,500/month

Full Attendance Incentive: RM500/month

Transport Subsidy: RM200/month

Commission & KPI Incentives: Performance-based

Basic Salary: Up to RM2,800/month

Full Attendance Incentive: RM500/month

Transport Subsidy: RM200/month

Commission & KPI Incentives: Performance-based

Additional Benefits

Career Growth: Clear and structured advancement opportunities

Training & Development: Ongoing programs to enhance skills and knowledge

Leave Entitlements: Annual leave, medical leave, and public holidays

Annual Increment & Bonus: Based on individual and company performance

Work Schedule

Working Hours: 9:00 AM – 6:00 PM (with 1 hour 30 minutes lunch break)

Why Join Dewave Technology?

Learning and development opportunities in an emerging tech field

Exposure to cutting-edge financial technology

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Sales Support Role? Do you have experience in a sales role? Do you have customer service experience? Do you have experience in a role which requires relationship management experience?

Researching careers? Find all the information and tips you need on career advice.