Sales & Supply Support Specialist

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

Create and constantly improve excellent goods availability with healthy stock structure, product management and accurate forecasting at the lowest possible cost. Synchronize with commercial needs and activities for the best goods availability, ensuring goods arrive timely for commercial execution. Work with Sales and Supply Support Manager to support the related department and work as a communication link between the store and the Country Supply & Availability team.

Your assignment

• Work in partnership with the store related department to secure the highest possible goods availability for store activities.
• Act as the main contact partner in the store for all product administration and operational supply related questions for the store related department and Country Supply Availability team.
• Work proactively with the related department on the product change process, by providing information regarding expected sales starts, initial order quantity, and remaining quantities of phase out products.
• Maximise successful store replenishment by driving the actions of forecasting and ordering to ensure they are aligning with the commercial calendar and within the store capacity.
• Contribute to stock accuracy by supporting the Goods Flow Manager with the stock discrepancies analysis as part of the inventory management process.
• Produce necessary follow-ups for the commercial and management team regarding operational processes in the store, including forecast accuracy, phasing in and out, overstock and concrete, activities and non-central shortages.
• Work with the agreed global and local Key Performance Indicators (KPI), focusing particularly on achieving high goods availability at the lowest total cost.
• Work in compliance with the IKEA Code of Conduct, internal IKEA regulations and local legislation relating to health, safety & security and sustainability.

Qualifications

• You share the IKEA values and belief in growing business and people together.
• You are energetic, highly passionate for home furnishings and have a strong desire to learn and acquire new skills and knowledge.
• You are motivated, vigilant in keeping to deadlines, meticulous and able to multi-task, possess good time management skills and able to prioritize well.
• A strong team player who can also act and work independently with a flair of engaging people at all levels.
• Proficient in the use of the various systems and tools such as PCM, DSP, Navision, OMS, SCM and Microsoft Office is required for the role.
• Willing to work on the weekend, shift hours, and public holidays.

Additional Information

You are invited to this Life at Home journey with IKEA. Click here to begin Life at Home Journey with IKEA. Your job application will be prioritized when you complete the life at Home Journey with IKEA.

Please apply by 30 April 2025.

Working with us has its rewards

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:

IKEA discounts

Co-workers are our most valued customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mothers four consecutive months of maternity leave and fathers receive four weeks of paid time off after a baby has arrived to help share the joys – and responsibilities – at home.

Gifts

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards.

Work environment

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.

Incentive plan

All co-workers may earn an annual financial reward when we meet our shared business objectives.