SALES SUPERVISOR

LEN WOH SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the FMCG sector is seeking a Sales Supervisor to drive sales performance and lead the sales team. This position requires strong communication skills and a minimum of five years in sales or customer support. Responsibilities include meeting sales targets, supervising staff, and providing solutions to meet customer needs. Ideal candidates should possess a diploma or degree in business administration and be fluent in Mandarin to engage with clients effectively.

Qualifications

• Minimum of five years' experience in customer support or sales.
• FMCG experience is advantageous.
• Proficiency in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Meet all sales and purchase targets for products.
• Supervise the daily performance of sales representatives.
• Assist team members to meet goals and track sales metrics.

Skills

Communication

Interpersonal skills

Persuasiveness

Multitasking

Customer care

Education

Diploma or Bachelor's degree in business administration or related field

Tools

Microsoft Office

Job description

Able to speak in English, Bahasa Malaysia, and Mandarin to effectively communicate with Mandarin-speaking clients.

Good communication and interpersonal skills.

Diploma or Bachelor's degree in business administration, business, or related field preferred.

FMCG work experience and experience in the General Trade market are advantageous.

Minimum of five (5) years' experience in customer support, client services, sales, or FMCG-related fields.

Demonstrated and proven sales results.

Basic computer skills and proficiency in Microsoft Office software.

Persuasive and goal-oriented.

Excellent customer care skills; ability to assess customer needs and provide appropriate solutions, troubleshooting, or methods for a positive customer experience.

Ability to multitask, prioritize, and manage time efficiently.

Job Responsibilities

1. Meet all sales and purchase targets and goals for products.
2. Organize and coordinate sales representatives' journey plan schedules.
3. Supervise sales representatives' daily performance.
4. Assist sales representatives and team to meet and exceed goals.
5. Track weekly, monthly, and quarterly performance and sales metrics.
6. Understand customer needs and offer suitable solutions and support.
7. Answer potential customer questions and follow-up calls.
8. Recruit, hire, and train new sales representatives.
9. Perform monthly stock counts with the support team.
10. Monitor, follow up, and review aging reports weekly to reduce outstanding debts.
11. Coordinate with the support team during peak seasons.
12. Attend training sessions or participate in project service levels.
13. Perform any ad hoc tasks assigned by the Manager or Management.

Application Questions

How many years of experience do you have as a Sales Supervisor?

Which of the following languages are you fluent in?

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