Sales Service Center Supervisor

Xiaomi Technology; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a dynamic After-Sales Service Manager to oversee operations and enhance customer satisfaction. This role involves supervising daily operations, managing a skilled team, and ensuring high-quality after-sales services. The ideal candidate will have a strong background in team and sales management, excellent communication skills, and a passion for customer service. Join a forward-thinking organization where your contributions will make a significant impact on customer experiences and team development.

Qualifications

• More than 2 years of after-sales management experience preferred.
• Familiar with the Johor Bahru market and consumer habits.

Responsibilities

• Supervise daily operations and ensure normal service center operations.
• Develop recruitment plans and organize employee training to enhance team capabilities.
• Establish after-sales service systems and manage the maintenance team.

Skills

Team Management

Sales Management

Communication Skills

Data Analysis

Problem-Solving

Financial Management

Education

SPM/Diploma/Bachelor's Degree

Tools

Excel

Job description

Main Responsibilities：

(I) Operation Management

Supervise daily operations, including business hours, staff scheduling, equipment maintenance, and ensure the normal operation of the service center.

Analyze operational data and adjust operational strategies based on maintenance time, satisfaction, and after-sales data.

(II) Team Management

Develop recruitment plans based on business needs and screen front desk staff, after-sales maintenance engineers and other personnel.

Organize employee training, including onboarding, product knowledge, communication skills, and after-sales standard training to enhance team capabilities.

Evaluate employee performance and provide feedback, pay attention to employee career development, and create a positive team atmosphere.

(III) After-sales Service Management

Establish and improve the after-sales service system, formulate after-sales processes and standards, and ensure efficient and high-quality services.

Manage the after-sales maintenance team, arrange tasks reasonably, supervise progress and quality, and reduce the complaint rate.

Manage after-sales accessories to ensure sufficient inventory.

Qualifications：

(I) Educational background

SPM, diploma, bachelor degree or above, after-sales major is preferred.

(II) Work experience

More than 2 years of after-sales management experience is preferred.

Familiar with the Johor Bahru market and consumer habits.

(III) Skill requirements

Excellent team management ability, able to motivate, train and develop members.

Excellent sales management ability, familiar with sales processes and techniques.

Strong communication and coordination skills, able to cooperate well with internal and external parties.

Possess data analysis ability, proficient in using Excel to analyze operational data.

Good problem-solving ability, able to deal with operational problems in a timely manner.

Possess financial management knowledge, able to prepare and control budgets.

(IV) Quality requirements

Highly identify with the Xiaomi brand and love the after-sales service industry.

Strong sense of responsibility, dedication, initiative in work, strong ability to withstand pressure.

Good service awareness, customer-centric.

Have the ability to innovate and learn, and adapt to the market and company development.