Sales Service Center Supervisor

Xiaomi Technology; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading tech company in Johor Bahru is seeking a Service Center Manager to oversee daily operations and enhance the after-sales experience. The ideal candidate will have over 2 years of management experience, strong team leadership abilities, and familiarity with the local market. Responsibilities include supervising operational data, managing performance, and maintaining high service quality in a dynamic environment.

Qualifications

• 2+ years of after-sales management experience preferred.
• Familiarity with the Johor Bahru market and consumer habits.
• Ability to motivate, train, and develop team members.

Responsibilities

• Supervise daily operations of the service center.
• Develop recruitment plans and screen personnel.
• Establish and improve the after-sales service system.

Skills

Team management

Sales management

Communication skills

Data analysis

Problem-solving

Financial management

Education

SPM, diploma, or bachelor's degree

Tools

Excel

Job description

1.Position Overview

Be fully responsible for the daily operation of the service center and ensure the after-sales experience. Lead the team to complete the maintenance indicators, optimize the service process and manage the store assets and personnel.

2.Main Responsibilities

（I）Operation Management

Supervise daily operations, including business hours, staff scheduling, equipment maintenance, and ensure the normal operation of the service center.

Analyze operational data and adjust operational strategies based on maintenance time, satisfaction, and after-sales data.

(II) Team Management

Develop recruitment plans based on business needs and screen front desk staff, after-sales maintenance engineers and other personnel.

Organize employee training, including on boarding, product knowledge, communication skills, and after-sales standard training to enhance team capabilities.

Evaluate employee performance and provide feedback, pay attention to employee career development, and create a positive team atmosphere.

(III) After-sales Service Management

Establish and improve the after-sales service system, formulate after-sales processes and standards, and ensure efficient and high-quality services.

Manage the after-sales maintenance team, arrange tasks reasonably, supervise progress and quality, and reduce the complaint rate.

Manage after-sales accessories to ensure sufficient inventory.

3. Qualifications

(I) Educational background

SPM, diploma, bachelor degree or above, after-sales major is preferred.

(II) Work experience

More than 2 years of after-sales management experience is preferred.

Familiar with the Johor Bahru market and consumer habits.

(III) Skill requirements

Excellent team management ability, able to motivate, train and develop members.

Excellent sales management ability, familiar with sales processes and techniques.

Strong communication and coordination skills, able to cooperate well with internal and external parties.

Possess data analysis ability, proficient in using Excel to analyze operational data.

Good problem-solving ability, able to deal with operational problems in a timely manner.

Possess financial management knowledge, able to prepare and control budgets.

4. Working conditions

Working hours: 8 hours, 5 days a week, may need to work on weekends and holidays.

Work location: paradigm mall Johor Bahru.