Sales Representative - Immunology

Novartis; Selangor; On-site; MYR 36,000 - 72,000; Full time

Job summary

Novartis in Malaysia seeks a results-driven Sales Representative in Immunology to manage a defined territory in Selangor. You will engage healthcare professionals through scientific dialogue, data-driven planning, and omnichannel activity, delivering sustainable growth with integrity.

You will collaborate with Marketing, Medical, and other teams to deliver integrated customer experiences, while maintaining compliant and timely documentation and readiness to travel within the territory.

Qualifications

• Pharmaceutical sales experience with a track record of delivering results.
• Experience engaging customers in the private healthcare sector; dermatology experience preferred.
• Product launch experience is advantageous.
• Strong customer engagement, communication, territory planning and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Responsibilities

• Own and execute territory and customer plans using segmentation and data-led call planning.
• Build trusted relationships with healthcare professionals through compliant product discussions.
• Deliver personalised customer journeys across face-to-face and digital channels.
• Identify and share actionable insights on customer needs, market dynamics and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver integrated customer experience.
• Support local events, promotional activities, and product launches as required.
• Maintain accurate and timely customer-visit documentation in line with policies and regulations.

Skills

Commercial Excellence

Conflict Management

Cross-Functional Coordination

Customer Insights

Influencing Skills

Key Account Management

Professional Ethics

Tools

CRM tools

Job description

Job Description Summary

Sales Representative - Immunology

Location : Selangor

Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalised omnichannel engagement to deliver sustainable growth-always with integrity and in line with industry standards.

Job Description

Major accountabilities

• Own and execute territory and customer plans using segmentation, value-based prioritisation, and data-led call planning.


• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.


• Deliver personalised customer journeys across face-to-face and digital channels, supported by tools.


• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.


• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.


• Support local events, promotional activities, and product launches where required.


• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Requirements

• Pharmaceutical sales experience with a record of delivering results.


• Experience engaging customers in the private healthcare sector; dermatology experience is preferred.


• Product launch experience is an advantage.


• Strong customer engagement, communication, territory planning, and relationship-building skills.


• Confidence using digital engagement platforms and CRM tools.


• Ability and willingness to travel within the assigned territory.

Skills Desired

• Commercial Excellence


• Conflict Management


• Cross-Functional Coordination


• Customer Insights


• Influencing Skills


• Key Account Management


• Professional Ethics