Sales Representative - Immunology

Novartis Malaysia; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

Novartis Malaysia is seeking a Sales Representative – Immunology in Selangor to drive trusted engagement with healthcare professionals and deliver sustainable growth across the territory. You will blend scientific dialogue with data-driven planning and personalised omnichannel engagement to improve patient outcomes.

The role requires pharmaceutical sales experience, strong relationship-building, CRM proficiency, and willingness to travel.

Qualifications

• Pharmaceutical sales experience with a track record of delivering results.
• Experience engaging customers in private healthcare; dermatology experience preferred.
• Product launch experience is an advantage.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Responsibilities

• Own and execute territory and customer plans using segmentation, value-based prioritisation, and data-led call planning.
• Build trusted relationships with healthcare professionals through compliant product discussions grounded in evidence.
• Deliver personalised customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation in line with policies and local regulations.

Skills

Pharmaceutical sales

Customer engagement

Territory planning

CRM tools

Digital engagement

Travel willingness

Tools

CRM systems

Job description

Summary

Sales Representative – Immunology

Location : Selangor

Are you passionate about building trusted relationships with healthcare professionals and helping improve outcomes for patients? Join Novartis as a Sales Representative and take ownership of customer engagement and sales performance within your territory. You will combine scientific dialogue, data-driven planning, and personalised omnichannel engagement to deliver sustainable growth—always with integrity and in line with industry standards.

About The Role

Major accountabilities:

• Own and execute territory and customer plans using segmentation, value-based prioritisation, and data-led call planning.
• Build trusted relationships with healthcare professionals through high-quality, compliant product discussions grounded in approved clinical evidence.
• Deliver personalised customer journeys across face-to-face and digital channels, supported by tools.
• Identify and share actionable insights on customer needs, market dynamics, competitor activity, and territory opportunities.
• Partner with Marketing, Medical, Value & Access, and Execution Excellence teams to deliver an integrated customer experience.
• Support local events, promotional activities, and product launches where required.
• Maintain accurate and timely customer-visit documentation while operating in line with Novartis policies, ethical standards, and local regulations.

Requirements

• Pharmaceutical sales experience with a record of delivering results.
• Experience engaging customers in the private healthcare sector; dermatology experience is preferred.
• Product launch experience is an advantage.
• Strong customer engagement, communication, territory planning, and relationship-building skills.
• Confidence using digital engagement platforms and CRM tools.
• Ability and willingness to travel within the assigned territory.

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards:

Learn about all the ways we’ll help you thrive personally and professionally.

Read our handbook (PDF 30 MB)