Sales Representative (FMCG, Seremban)

DKSH; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the consumer goods industry seeks a qualified candidate for a sales role. The position involves managing sales activities, tracking performance, and ensuring customer satisfaction. Ideal candidates should possess a diploma, sales experience, and strong communication skills. Join a reputable firm dedicated to enriching lives and ensuring sustainable growth.

Qualifications

• Preferably 2 years' experience in a sales role or similar.
• Demonstrate good working knowledge of the industry/market.
• Fluency in local language and ideally in English.

Responsibilities

• Support managing day-to-day operating expenditures and implement sales action plans.
• Prepare sales reports and track team progress against KPIs.
• Maintain relationships with customers and respond to queries.

Skills

Communication

Negotiation

Analytical Skills

Sales Skills

Education

SPM/Diploma in business studies

Tools

Office productivity tools

Job description

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• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Prepare and implement sales action plans (e.g., plan sales routes, make regular calls/visits) to achieve sales targets for assigned businesses/territories.
• Track team progress against key performance indicators and sales plans.
• Provide timely feedback to team members on the execution of sales action plans and development areas.
• Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups, and in-store merchandising.
• Prepare and/or review quotations, proposals, and contracts to facilitate sales agreements. Monitor competitors' activities/products and produce competition reports based on merchandising data.
• Recommend practical actions to counter competition.
• Prepare sales reports and report projected sales/margin forecasts.
• Track and highlight unusual increases/decreases in customer demand.
• Coordinate continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc.
• Track and collect payments from customers. Investigate, resolve, and log customer issues and advise on follow-up actions.
• Maintain relationships with customers by managing and interpreting their requirements.
• Follow up with customers, respond to queries, and solicit further orders.
• Work with internal stakeholders to ensure timely delivery of products.
• Support internal stakeholders in relationship development with key customers.

Job requirements:

• SPM/Diploma in business studies or similar.
• Preferably 2 years' experience in a sales role or similar.
• Demonstrate good working knowledge and understanding of the industry/market/competitors/customers. Sales experience in Consumer Goods is a MUST.
• Demonstrate good working knowledge in assigned territories/products/services and strong selling skills.
• Demonstrate strong communication and negotiation skills.
• Demonstrate basic research and analytical skills.
• Proficiency in office productivity tools (e.g., Excel, Word, PowerPoint).
• Fluency in local language and ideally in English, both written and spoken. Ability to communicate in Chinese is an advantage for communicating with Chinese-speaking customers.

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Your application will include the following questions:

• Do you have experience in a sales role?
• What's your expected monthly basic salary?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following languages are you fluent in?
• Are you willing to travel for this role when required?
• How much notice are you required to give your current employer?

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units—Consumer Goods, Healthcare, Performance Materials, and Technology—we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the communities where we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and achieved net sales of CHF 11.1 billion in 2023.