Sales Operations Specialist (B2B Tech SaaS)

Omnichat; Kuala Lumpur; Hybrid; MYR 45,000 - 65,000; Full time

Job summary

A leading tech firm in Malaysia is looking for a Sales Operations professional to enhance their efficiency and effectiveness in daily operations. The successful candidate will engage in strategic partnerships, optimize sales processes, and ensure compliance with invoicing. This role offers opportunities for growth in a dynamic, collaborative environment.

Benefits

Guidance and mentorship

Flexible hybrid work model

Qualifications

• Bachelor's degree or equivalent in business disciplines.
• 3+ years in B2B Sales Operations.
• Native English; Mandarin/Cantonese is an advantage.

Responsibilities

• Support daily sales operations and partner with regional leaders.
• Analyze sales process insights and optimize reporting flow.
• Ensure compliance with invoicing and payment processes.

Skills

Cross-departmental collaboration

Analytical skills

Detail-oriented

Communication skills

Education

Bachelor in Business Administration

Tools

Hubspot

Salesforce

Job description

Company Highlights

Omnichat is the Business Partner and WhatsApp Business Solution Provider of META.

Founded in 2017, Omnichat specializes in centralizing customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance marketing optimization.

By leveraging marketing automation and AI, CRM integration and customer 360 persona mapping, Omnichat is committed to empowering brands to achieve digital transformation as well as delivering personalized shopping experience.

The company has built a solid reputation in serving 5,000+ local and international retail and e-commerce brands.

Job Description

• As a key support in daily sales operations function
• Partner with the Regional sales leaders to drive the implementation of strategic initiatives to improve commercial performance, analytics frameworks and sales efficiency for the business
• Perform deep dives to derive insights on success drivers and blockers of the sales process, and share data driven insights with stakeholders
• Assist to build the systems and processes to drive overall productivity and effectiveness of the sales organization
• Formulate reporting flow to minimize time spent compiling and maximize time spent analyzing
• Support invoice issuance and amendments, ensuring accuracy and timeliness to improve financial process efficiency.
• Follow up on overdue payments, directly communicating with clients to ensure smooth credit collection process
• Collaborate with the finance team to ensure invoicing and payment processes comply with company policies and regulations.
• Field ad hoc analytics and data requests from sales and customer success teams

Job Requirement

• Bachelor in Business Administration or equivalent disciplines, demonstrating a strong foundation in business principles.
• 3+ years experience in B2B Sales Ops role.
• Native in in English. Mandarin or Cantonese is an adventage
• Knowledge in Hubspot, Salesforce or similar CRM systems is a Plus
• Strong cross-departmental collaboration skills, especially with finance and customer success teams.
• Familiarity with invoice management processes and basic accounting knowledge is a big advantage
• Detail-oriented with resilience to handle sensitive overdue payment communications.
• Competitive mindset, positivity, and a “can-do” attitude.

Why You Should Join Us

• Growth with a leading HK tech firm targeting massive opportunities in Asia.
• Lead Omnichat’s market expansion, driving SaaS product globalization.
• Fun, collaborative workspace encouraging creativity and idea-sharing.
• Flat structure, supporting independent work and innovative proposals.
• Guidance and mentorship to develop tech leadership and entrepreneurial mindset.
• Competitive salary with a flexible hybrid work model

Interested parties, please click "Apply Now" to submit your application including your present & expected salary.

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